Senior Customer Success Manager, Strategic Accounts

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2 . Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

Summary of the Role and Team

As a Senior Customer Success Manager, Strategic Accounts , you will join Varicent's Strategic Customer Success team and manage a portfolio of our most strategic customers within the Platinum Advantage Program.

Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes through the successful adoption of Varicent solutions.

This team supports a select portfolio of high-value enterprise customers, allowing Customer Success Managers to take a strategic, consultative approach focused on value realization, customer growth, retention, and long-term partnership development.

What You Will Be Doing

• Own a portfolio of strategic enterprise customers and serve as the primary Customer Success contact across the customer lifecycle
• Lead success planning initiatives that align customer business goals, stakeholders, risks, milestones, and measurable outcomes
• Build and maintain relationships with executive stakeholders, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs)
• Drive product adoption and value realization by developing and executing customer-specific success and adoption plans
• Identify and support expansion opportunities that align with customer priorities and business objectives
• Partner with Sales, Professional Services, Support, Partner teams, and other internal stakeholders to support customer success initiatives
• Lead executive business reviews, strategic planning discussions, and customer outcome-focused engagements
• Maintain accurate customer health, engagement, business value, and account planning information within Customer Success platforms and CRM systems

What You Bring

• Experience managing enterprise or strategic customer relationships within a SaaS , technology, or business applications environment
• Experience leading executive stakeholder conversations and building relationships across multiple levels of customer organizations
• Demonstrated success driving customer adoption, retention, value realization, or business outcomes
• Experience identifying account growth, expansion, renewal, or customer development opportunities
• Ability to connect customer business objectives to technology solutions and measurable business impact
• Strong project coordination, stakeholder management, and problem-solving skills across complex initiatives
• Experience collaborating across cross-functional teams to achieve customer outcomes
• Bachelor's degree in Business, Information Technology, Finance, or equivalent experience

Success Outcomes

First 90 Days

• Build an understanding of Varicent's solutions, Customer Success methodology, strategic customer portfolio, and Platinum Advantage Program
• Establish relationships with assigned customers and key internal stakeholders
• Review customer success plans, business priorities, renewal timelines, and growth opportunities across assigned accounts
• Begin leading customer engagements focused on business goals, adoption, and value realization

Within 6 Months

• Independently manage strategic customer relationships across the assigned portfolio
• Ensure customers have documented success plans aligned to measurable business outcomes and executive priorities
• Demonstrate progress in adoption, customer engagement, value realization, and retention activities
• Partner effectively with Sales and Renewal teams to identify expansion opportunities and support renewal readiness
• Establish trusted relationships with executive stakeholders across assigned accounts

Within 12 Months

• Serve as a strategic advisor to customer executives and key stakeholders across the portfolio
• Demonstrate measurable impact on customer retention, adoption, expansion, and business outcome achievement
• Successfully manage a portfolio of strategic enterprise customers with minimal oversight
• Consistently identify growth opportunities and contribute to account expansion initiatives
• Act as the orchestrator across internal and external stakeholders to drive complex customer programs to successful outcomes

For this role, the estimated annual base salary range is between 120,700.00 - 158,400.00 CAD . In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.