Customer Success Manager
Full-time
Brandwatch New York
As a Customer Success Manager, you will manage a high-volume portfolio of customers through a tech-touch first engagement model. Your focus is to ensure customers realize value at scale by driving product adoption, engagement, and retention through structured workflows, digital experiences, and targeted interventions.
You will leverage tools like Planhat, automation, and customer signals to proactively identify risk, trigger outreach, and guide customers toward success—while partnering cross-functionally to deliver a seamless customer experience.
What you'll do
- Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model
- Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions
- Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption
- Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities
- Support customers in achieving their goals through structured success journeys and best practice guidance
- Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage
- Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage
- Contribute to the development and optimization of scaled CS programs, content, and automation workflows
- Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience
What you'll bring
- 1-3 years of experience in Customer Success, Account Management, or related SaaS roles
- Bilingual in English and French and/OR Spanish
- Experience managing high-volume account portfolios or working in a scaled/tech-touch model
- Strong communication skills, with the ability to engage customers effectively in one-to-many formats
- A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions
- Highly organized with the ability to manage competing priorities at scale
- Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment
- Experience working with CRM/CS platforms (e.g., Planhat, Salesforce)
Nice to have
- Experience in digital customer engagement programs
- Familiarity with customer lifecycle automation, segmentation, and playbook design
- Knowledge of social listening, media intelligence, or marketing analytics platforms
- Experience creating or delivering customer-facing content (webinars, guides, onboarding materials)
- Basic understanding of data analytics or reporting tools
Vacancy posted 8 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in Canada vacancy
- ...As a Customer Success Manager, you will manage a high-volume portfolio of customers through a tech-touch first engagement model. Your focus is to ensure customers realize value at scale by driving product adoption, engagement, and retention through structured workflows...SuggestedFull time
- ...platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive... ...we move fast, without ever sacrificing craft or quality. Our Customer Success team works with Webflow’s most high-impact Enterprise...SuggestedPermanent employmentFull timeFlexible hours
- ...About the Role The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with...SuggestedFull timeContract workWork experience placement
- ...As a Customer Success Manager (CSM) at Saviynt, you will champion customer loyalty and product adoption by aligning our innovative solutions directly with our clients' core business goals. You will drive value-based outcomes through strategic oversight, adoption coaching...SuggestedFull time
- ...ever for promoters to grow audiences and drive revenue. Our Customer Success goes beyond product knowledge and usability. We pride ourselves... ...our features. We’re looking for a Customer Success Manager (CSM) with strong communication skills and hands-on email marketing...SuggestedFull time
- As a Customer Success Manager (CSM) at Saviynt, you will champion customer loyalty and product adoption by aligning our innovative solutions directly with our clients' core business goals. You will drive value-based outcomes through strategic oversight, adoption coaching...Full time
Saviynt
Canada7 days ago - As a Customer Success Manager, you will manage a high-volume portfolio of customers through a tech-touch first engagement model. Your focus is to ensure customers realize value at scale by driving product adoption, engagement, and retention through structured workflows...Full time
Brandwatch
Canada7 days ago - ...platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive... ...we move fast, without ever sacrificing craft or quality. Our Customer Success team works with Webflow’s most high-impact Enterprise customers...Full time
Webflow
Canada7 days ago $96.8k - $121k
...a professional. THE ROLE We are looking for a District Success Manager who is excited to join a small team working on a big goal: helping... ...should be ready & excited to translate the core skill set of customer success management to an education context & should be...Full timeContract workInterim roleRemote workWorldwideMonday to FridayWeekend work- ...We are looking for a Senior Employee Success Manager focused on performance, leadership development, and talent pipelines. This role helps us think through our organizational structure — the roles our teams need, and the distinct pathways for individual contributors and...Full timeApprenticeship
$116k - $174k
...in on this mission. If you are too, let's talk. Love our Customers is our #1 Value at Okta. The Okta Customer First Team lives... ...Okta succeeds by growing our renewal rates. The Success Insights Manager role is an exciting opportunity to help execute a scaled...Local areaWorldwideFlexible hoursShift work$500 per month
...seeking a highly organized, strategically minded Marketing Project Manager, Brand and Comms to oversee the delivery of high-signal brand... ...gym memberships, healthcare reimbursements, transit passes, or custom retirement inputs. Lucrative 100% matched RRSP retirement...Contract workTemporary workSummer workRemote workFlexible hours- ...We’re looking for a Digital Customer Success Campaign Manager to design, launch, and improve digital customer journeys at scale. You’ll turn customer and product signals into timely, useful programs that help customers move from trial through activation, adoption, and...Full timeRemote work
1Password
Canada5 hours ago - ...We're hiring a Customer Marketing Lead to own Paddle's customer storytelling, advocacy, and... ...sales-led motions. This role turns customer success into scalable proof, and customer... ...Advocacy Program: Stand up a system to track, manage, and activate customer references and advocates...Full time
- ...Performance Creative: Partner with our creative strategists to turn customer insight and performance data into briefs, then see it through... ...looking, building for the next quarter rather than only managing this week. You Have ~4+ years in growth or performance marketing...Full time
- ..., and their patients. The Role Dandy is hiring a Senior Manager, Customer Marketing to own how we grow with the customers we already have... ...B2B tech (or B2B SaaS ) environment, with demonstrated success managing and developing a team ~ Track record of owning a marketing...Full timeLocal area
- .... The Project Controls Lead is responsible for effectively managing all project controls functions on a construction project, and... ...proactive in addressing project issues therefore supporting a successful construction project outcome. KEY RESPONSIBILITIES Assist...Temporary workFor contractorsFor subcontractorRemote workShift workDay shift
$142k - $192k
...200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can... ...realize their greatest potential. Title and Summary Customer Success Manager, Credit Risk Mastercard Services provides cutting-edge...Full timeWork at officeWorldwide- ...Lead Client Services Project Manager The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects. They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients...Full timeFor subcontractor
- ...engagement, trials ) and lagging indicators ( customers, revenue ). A key part of how you'll... .... Own end-to-end channel/platform management from strategy, execution, optimization,... ...and Growth to define clear hypotheses, success metrics, and measurement approaches for...Full timeRemote workShift work
- ...and other measurable growth channels. Manage acquisition budgets and capital allocation... ..., payback, incrementality and long-term customer value. Develop acquisition strategies... ..., fintech or crypto business. ~ Proven success managing large-scale acquisition programmes...Full time
- ...decisions that move the business forward. This role requires a strong balance of strategy and hands-on execution, ensuring paid channels are optimized against both leading indicators ( engagement, trials ) and lagging indicators ( customers, revenue ). A key part of ho...Full time
$118k - $176k
...shaping what comes next and amplifying customer value through innovation and impact. You... ...engine. As a Hyperscale Customer Project Manager, you will own the end-to-end delivery of... ...employee, you become important to Equinix’s success. We ensure all your benefits are in line...Full timeWork at office- ...relationships a year and grow the ones you have. You work in a pod with a dedicated senior Strategic Engagement Manager; the book, the plan, the customer outcomes - all shared. This is a role that requires a depth of expertise selling to Fortune 10 companies , knowing...Full timeRemote work
- ...startups in 2025, 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial... ...all team members feel ownership in our success. Our Product Float is Canada’s... ...limit corporate cards, automated expense management, next-day bill payments, high-yield accounts...Full timeWork at officeImmediate startRemote workWork from home
$120k - $160k
...spreadsheet-based trackers with a unified, cloud-driven digital management interface, we optimize shipping bay utilization for major... ...away from entry-level administrative account management, passive customer care ticketing, or slow-moving paperwork, you will run an active...Permanent employmentFull timeContract workImmediate startRemote workShift work$60k
...service luxury short-term vacation rental management company . Our mission is to unify the... ..., from premier vacation rentals to custom home builds and expert real estate services... ...Client Obsession We will only be as successful as our clients are. The more positive case...Full timeTemporary work- ...reviews, board decks, QBRs, operating reviews, investor updates, customer presentations — these workflows remain painfully manual inside... ..., Looker , Power BI , or modern data platforms Management Consulting, Finance, Investment Banking, or other Strategy & Operations...Full timeRemote work
- ...organizations thrive. Our solutions empower customers with lasting change resiliency through a... ..., including Kaiya , our AI change management coach. At Prosci, we are a purpose-driven... ...account plans and ensure client success. Client Engagement & Solution Selling...Full timeContract workRemote work
$149.6k - $199.5k
Salary: $149,600 - 199,500 per year Requirements: We require a bachelors degree in computer science, information technology, engineering, or a closely related discipline; a masters degree is preferred. We look for 15+ years of experience in IT, including at least...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
