Equipment Services Dispatcher

To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Performs a wide range of clerical and receptionist tasks including: dispatching, data entry, access/key control, responding to telephone calls, documentation, and clerical activities in support of the Facilities Engineering/Planning Design and Construction and Security departments to provide a safe and comfortable environment for the patients and staff. High School Diploma or equivalent. One (1) year prior experience in an office setting. Must be able to reconcile conflicting assignments and justify decisions made to ensure timely response to trouble calls and to facilitate efficient departmental operations. Routes all routine and/or emergency work request to the appropriate department/individual for resolution immediately upon receipt of call. Dispatches personnel in response to telephone requests from internal customers using two-way radio system. When appropriate, contacts the originator of the call to confirm the status of work request prior to the end of each shift. Ensures that all unresolved work requests are forwarded to the next shift dispatcher and appropriate team’s “To Be Done” box to facilitate accurate follow up. Monitors building control systems (i.e., Simplex Fire, Translogic, generators, oxygen, medical gases, Siemens and Security), for facilities. Initiates the departmental response plan associated with all building monitoring systems in accordance with the departmental policy and procedure manual. Monitors critical building areas, i.e., When security breeches or questionable activity is observed, responsible for dispatching Security to the area and providing Security with as much visual information as possible. Reports on activity in specific areas via radio, as requested by Security in conjunction with emergency calls. Reports any unauthorized use to Supervision. Coordinates access control activities with other hospital departments and provides room access to authorized hospital personnel during all shifts. Maintain documentation of room access/key logs for temporary access granted to hospital personnel. Ensure adherence to the department policy and procedure for key control. Coordinates access and key control activities, assuring room access is available as needed for emergencies. Assists in arranging prior approval of department directors in accordance with the department policy and procedure, when appropriate. Performs data entry and clerical activities in affiliation with maintenance management software program, and other software systems to ensure that accurate information is provided to department personnel on a timely basis. Documents, maintains and monitors all pertinent interdepartmental work related information concerning management and staff, and reports or routes that information in a timely manner to the departments as assigned by supervision. Continually seeks education and training opportunities to enhance job-related skills. When required, helps fill parts orders, inventory storeroom and house-wide equipment, and receive inventory into CMMS system. Helps implement and maintain documentation methods and facilitate change in documentation methods as required to meet changing requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Good written communication skills and telephone technique. 40 Shift: 1 Medical Park DriveWheelingWest Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.