Account Manager - Retail Client

Account Manager – Retail Client Overview Deposita(TM), an Allied Universal(R) Company has perfected the art of cash management using world‑class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in‑depth consultations. We ensure every security need is met and exceeded every step of the way. Job Description If you come from retail operations and enjoy being the on‑site face of the business, this role was built for you. As an Account Manager, you'll sit at the intersection of the client and Deposita's operations team—driving execution, resolving issues in real time, and ensuring consistent, high‑quality service delivery across every location. Must live within commutable distance to the Ankeny, Iowa office. On‑site presence is required 5 days/week. The Account Manager is expected to motivate and lead indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business needs. They will develop, influence, and nurture trust‑based relationships with customers and business unit and functional leaders. They will play a key role in business processes to mitigate risk and serve as a positive change agent on behalf of organizational protection. They are responsible for the operations and profitability of all cash management services within assigned Retail Solutions customer account(s). This position coordinates day‑to‑day administration and specialized reporting functions to ensure quality customer relations. They will create reports, analyze data; work with the customer to identify additional service opportunities and implement them with other Retail Cash Solutions business units; and perform other work as needed per client contract and company policies. Responsibilities Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion. Personnel management: provide indirect oversight to Project Managers assisting the Account Manager with executing specific tasks; plan and schedule project timelines; communicate project expectations to team members and assign work as required; oversee team members and influence them to take positive action and accountability for their assigned work; ensure customer’s standards, practices, and policies are adhered to. Implement standard cash operations at each customer facility and ensure compliance through conference calls and periodic visits. Work closely with client and other vendors to ensure consistent and coordinated service delivery at all responsible locations. Identify and resolve issues; liaise with stakeholders; proactively manage changes, identify potential crises, and devise contingency plans. Ensure that contract‑required training and screening elements for retail solutions personnel have been met; quality assurance and contract compliance. Investigate and recommend new technology and tools that will enhance the customer experience and team efficiency; create new workflows and processes as our products and solutions evolve; grow the customer relationship through new products, services and locations. Prepare and present customer business reviews internally and externally. Qualifications (Must Have) Associate’s Degree in Business Administration or equivalent area of study. Minimum of 5 years of experience managing a retail solutions customer. Work history must include demonstration of each of the following: Expertise in a broad range of retail areas of concern to include retail services, cash management services, control of cash, cash planning/forecasting. Ability to conceptualize, communicate, plan, promote/influence, implement and manage cash management initiatives. Ability to assess the cash office risks and betterment opportunities and have knowledge and experience in implementing strategies to include awareness and training. Experience executing and/or leading a significant project implementation. High level of business acumen and ability to work effectively amidst paradox and ambiguity in a matrix organization. Understanding of and ability to apply the budgeting/allocation process. Effective oral and written communication skills. Planning and organizing skills. Proficiency with Microsoft Office Applications. Problem solving skills. Active listening skills. Demonstrated ability to encourage effective teamwork; coaching, mentoring, motivating skills. Able to assess and evaluate situations effectively; identify critical issues quickly and accurately. Compile, sort, and interpret data. Research, investigate, compile information. Mediate conflict with tact, diplomacy. Write informatively, clearly, and accurately. Setting and achieving goals. Attention to detail. Forecasting, predicting skills. Ability synthesize fact, concepts, principles. Negotiation skills. Preferred Qualifications (Nice to Have) Prior account management experience. Experience in development and implementation of cash management policies and procedures. Bachelor’s degree in or higher Business Administration or equivalent area of study is preferred. Advanced military education or training (in lieu of other advanced education or experience) considered. Able to professionally execute and/or supervise all phases of a cash supply chain employing interviewing techniques, data analytics, statement collection, report writing, etc. Demonstrated knowledge of cash supply chain. Benefits Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance. Eight paid holidays annually, five sick days, and four personal days. Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law. Equal Opportunity Employer Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: #J-18808-Ljbffr Allied Universal