Guest Experience Specialist
The NOW McKinney
Job Description
Job Description
Benefits:
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Competitive salary
- Free uniforms
- Wellness resources
- Dental insurance
- Health insurance
- Vision insurance
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by global destinations from around the world. For more information, please visit Schedule / Expected Work Hours:
- Ability to work flexible hours, including evenings, weekends, and some holidays
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. Responsibilities
- Provide top-level service for guests and team members.
- Warmly greet and check in guests.
- Actively drive membership, enhancement and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
- Accurately and effectively book, edit, and cancel massage appointments.
- Open/close the boutique each day according to standard operating procedures.
- Resolve guest issues.
- Ensure guest areas are maintained to standard.
- Maintain a positive attitude and contribute toward a healthy & happy workplace.
- Collaborate with the leadership team to ensure best practices and foster innovation.
- Sales and service-related experience required.
- Ability to be efficient and detail-oriented in a fast-paced environment.
- Must have enthusiasm and possess excellent guest service skills.
- Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
- Enjoy working with people and possess a friendly and outgoing personality.
- Possesses problem-solving and troubleshooting skills.
- Must be a team player.
- Zenoti experience (or similar CRM experience)
Brand Truths: LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community. CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Vacancy posted 10 days ago
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