Asst General Manager

Assistant General Manager

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Now is an exciting time to join our growing team and a leading company in the vacation industry!

We are seeking an Assistant General Manager to join the amazing Greensprings Vacation Resort with 296 units, located near the Historic Area of Williamsburg, Virginia. Become part of our passionate 45 team member family, where we strive for excellence to ensure our owners and guests have a great vacation, while building hospitality skills with Hilton Grand Vacations.

What Will I Be Doing:

Strategic & Financial Leadership

• Lead the development and management of operating and retail budgets for the Association(s), ensuring alignment with strategic objectives and financial targets.
• Implement and maintain effective cost and labor controls to drive operational efficiency and fiscal accountability.
• Support the creation of the Association's annual budget and contribute to long-term reserve planning for the property. Ensure timely and accurate completion of all month-end fiscal closing procedures, maintaining compliance with financial reporting standards and supporting overall operational transparency.
• Prepare for and facilitate monthly and annual Association and Board meetings, providing comprehensive updates on property operations, financials, committee activities, owner correspondence, legal notices, and other relevant matters.

Quality Standards & Operational Excellence

• Conduct daily inspections of units, buildings, and grounds to uphold high standards of cleanliness, maintenance, and overall presentation.
• Implement, monitor, and achieve brand-mandated Quality Assurance (QA) scores by aligning operations with HGV standards, conducting internal audits, and driving continuous improvement through training and audit findings.
• Ensure compliance with HGV's Safety and Security Audit Program by maintaining brand-standard protocols, performing routine safety checks, training staff on emergency procedures, and proactively addressing audit findings.
• Identify and resolve deficiencies in team performance, contractor services, and physical assets through innovative and effective solutions.
• Oversee daily service delivery with a focus on excellence and responsiveness, actively monitoring guest feedback and taking timely professional action to resolve concerns and enhance the overall guest experience.
• Ensure full compliance with HGV brand standards across all operational areas.

Leadership Development

• Coach, mentor, and support department leaders and team members to achieve organizational goals, while driving recruitment, onboarding, training, and performance management processes. Lead by example to foster a positive, respectful, and inclusive workplace culture, and provide ongoing professional development to elevate individual and team success.
• Actively celebrate team successes and share achievements across departments to foster recognition, boost morale, and reinforce a culture of appreciation and high performance.
• Provide interim leadership and operational support for departments experiencing vacancies or transitions, ensuring continuity, team stability, and consistent delivery of service standards.

Team Member Engagement & Community Involvement

• Champion impactful team member engagement initiatives that foster a positive workplace culture, strengthen internal collaboration, and build meaningful community partnerships that reflect the values of Greenspring Resort and the HGV brand.
• Lead daily leadership stand-up meetings, actively participate in departmental discussions, and facilitate monthly executive sessions and quarterly town halls to align priorities, foster collaboration, and promote transparency, recognition, and team engagement across the resort.
• Analyze team member engagement survey results and lead targeted initiatives to address feedback, strengthen workplace culture, and drive measurable improvements in morale, retention, and performance.

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, driven by a commitment to innovation, quality, and growth. At the heart of our success are our dedicated Team Members. To be successful in this role, candidates must meet the following minimum qualifications:

• Minimum 5 years as a department head with cross-functional experience.
• Minimum of 3–5 years of management experience at a comparable property.
• Strong knowledge of vacation ownership operations, including HOA laws and regulations, applied in day-to-day resort management preferred.
• Proficient in financial principles and reporting, with the ability to analyze resort and HOA financial performance.
• Excellent written and verbal communication skills.
• Business Sense (Finance, Budgeting, Scheduling, Payroll, Projects)
• Strong interpersonal and leadership skills.
• Computer proficiency.
• Flexible availability, including evenings, weekends, and holidays.
• Bachelor's degree or equivalent professional experience.

Preferred:

• Minimum of 2 years as a Resort Director, General Manager, Hotel Manager, or Director of Rooms

Compensation: $73,500K - $80K salary based on experience

Here's why you will love it here:

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friendly policies.
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

We are proud to be an equal opportunity employer and value diversity at Hilton Grand Vacations. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process, and in the performance of essential job functions. If you require accommodation, please contact us.