General Manager

General Manager

Retail leadership experience may qualify you for this exciting opportunity. Our friendly atmosphere, competitive wages, and commitment to excellence make Ace Peninsula Hardware for a fulfilling career.

Leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store. The primary responsibilities of in-store management are to manage the sales, expenses, profits, assets, and team members' personal development to ensure customers are receiving the highest level of customer service.

The ideal candidate will have at least 5 years of previous retail management experience. We are looking for qualified individuals for store manager.

Ace Peninsula Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.

At Ace Peninsula Hardware you have the opportunity to grow with the company in a fun and active work environment.

Ability to lift 60 pounds consistently, stand, and walk for up to 8 hours during shift.

Key Responsibilities

• Oversee daily store operations and ensure a high level of customer satisfaction.
• Lead and mentor a team of dedicated employees.
• Manage inventory, sales, and financial performance.
• Implement strategies to increase store profitability and efficiency.

Manager's Duties: Customer Service

• Ensure all customers are welcomed, their project needs are met, and concerns are resolved quickly.
• Ensure employees are using the WOW process.

Operations

• Maximize sales while controlling expenses.
• Update the whiteboard with metrics and discuss in huddles.
• Respond to requests on Teams, from owners, and the office.
• Enforce safety policies.
• Handle supply orders, bank deposits, and various services (UHaul, Paint, Keys, Stihl, Lawnmowers, Grills, Pool water testing, glass and plexiglass cutting, and online orders).
• Manage the delivery schedule.
• Prepare for monthly managers' meetings.
• Schedule vendors for maintenance (electrical, camera surveillance, floors, forklift, vehicles, building).
• Work with Epicor for POS.
• Coordinate with police regarding theft.
• Ensure signage is up to date.
• Multitask and make quick decisions.

Inventory

• Direct shipping, receiving, and inventory flow for the store.
• Regulate inventory to reduce shrink, maintain stock levels, and ensure paperwork accuracy.
• Keep associates on task and ensure stock is efficiently put up.
• Prepare transfer sheets.
• Place orders (Old Castle, BFG, Scott, Berlin Gardens, and SCP items).
• Ensure POs are completed in a timely manner, add/create SKUs in Eagle.
• Ensure Inventory reports including ICM, Mango, and RIS are completed each month.
• Ensure end caps are set up and stay stocked by deadlines.
• Manage backstock.

HR/Payroll

• Forecast schedule needs to meet customer demand and create work schedules.
• Review and approve time.
• Coordinate supervision of retail staff to ensure sales goals are met and procedures are followed accurately.
• Discuss metrics with managers.
• Delegate daily workload to meet merchandise and visual standards.
• Conduct daily huddles and all-staff store meetings.
• Communicate important information to staff.
• Hire, train, and develop retail staff with goals for growth in their positions.
• Provide performance feedback in reviews and recognize accomplishments.
• Handle raises and terminations, and ensure new employees receive vests and earpieces.
• Ensure mechanics have proper training and certification.
• Encourage participation in Ace's badge program and training through ALP.

Qualifications

• Proven experience in retail management or a similar role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent problem-solving abilities and a customer-focused mindset.

Why Apply?

• Opportunity to grow within the company.
• Competitive salary and benefits package.
• Be part of a dynamic and supportive team.

If you are passionate about retail and ready to take on a new challenge, we encourage you to apply! Please submit your interest to Chris Seaton by December 23, 2024.

Let's continue to make Ace Peninsula Hardware on Nickerson Blvd in Hampton to be a place where customers love to shop and employees love to work!

Click through and start your journey with us now!