Head of Customer Success — Scale Agentic CS & NRR Leadership
Pylon Labs, Inc.
Pylon Labs, Inc. is seeking a Head of Customer Success to own post‑sales execution and scale a 159% NRR team across SF, NYC, and London. You’ll drive the agentic CS movement, align expansion with revenue goals, and lead a multi‑office org through strategic substitutions, while shaping industry thinking as a CS leader. You’ll sit at the forefront of aural and experiential CS, building a durable machine for customer outcomes, and becoming a visible voice in the CS community as the company grows. #J-18808-Ljbffr Pylon Labs, Inc.
- Pylon is the only agentic support platform... .... For leaders scaling AI-native... ...collaborate on customer work, investigating... ...support and customer success workflows on... ...is looking for a Head of Customer Success... ...works: 159% NRR, quarterly expansion... ...are support and CS leaders...SuggestedWork at officeRelocationShift workDay shiftAfternoon shift
- Flip seeks a Director of Customer Success to own outcomes for strategic healthcare customers, partnering... ...advisor while building a scalable CS function. You will start as a senior IC for ~6 months, then hire, mentor, and scale teams, establishing processes and metrics...Suggested
- Director of Customer Success Reports to: General Manager, SiteOwl... ..., Support Level: Leadership team member About SiteOwl... ...next chapter of our CS organization. This is... ...Net Revenue Retention (NRR) and Gross Revenue Retention... ...and processes that scale our post-sale motion,...SuggestedPart timeWork experience placementWork at officeRemote work
- ...systems. About the role As Head of Regulated Industries - Customer Success at Anthropic, you'll lead... ...operating model that lets it scale. Responsibilities:... ...team accountability to core CS metrics: expansion (consumption... ...health, retention (NRR) and customer satisfaction...SuggestedShift work
- ...a Senior Director of Customer Success to own our entire post... ...management bench, and scale the organization ahead... ...accountability for GRR and NRR across enterprise, mid... ...The team. 12 CSMs, 1 CS manager, and 2 support... .... Cross-functional leadership. The face of CS with...SuggestedFor contractorsRemote workDay shift
$216k - $276k
...and automate ASC 606 compliance. Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll run the team, own how retention and... ...across the book of business, and partner closely with leadership across Client Services. This is a senior, hands-...Full timeContract workWork at officeRemote work- ...built for partnerships at scale. The result? Wasted... ...Role Overview As our Head of Customer Success, you will own the strategy... ...accountable for NRR and churn outcomes. Own... ...actively support the CS team to deepen accounts... ...actionable solutions to leadership. Hire and onboard...Remote work
$147k - $167k
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach... ...get the most value out of Asana over time. As a Digital & Scaled CS Program Manager, you will be a hands-on, technically adept...Work at officeLocal areaWork from homeWorldwide$175k - $225k
...HEAD OF CUSTOMER SUCCESS — NYC START-UP We're looking for a Head of Customer Success who has already built, scaled and improved a CS function — and now wants genuine ownership. If you've spent the last few years leading post-sales in a high-growth SaaS + usage-...Work at office- ...million dollar ARR, 100+ customers including Amazon One... ...ship, growing customer success from 1 to 100 at an early... ...with our customers and our CS team is vital. No Problem... .... The Role As the Head of Customer Success , you... ...Customer Success Metrics: GRR, NRR, logo retention, NPS,...Work at officeWork from homeRelocationFlexible hours
$164k - $261.5k
...where humans with agents drive customer success together. Here, ambition... ...workforce transformation in the agentic era? You’re in the right... ...executive-level hiring strategies. Leadership Advisory & Coaching: Serve... ...initiatives before they are scaled to the broader organization....Local areaShift work- ...services company offering remote-first roles. The Manager of Client Success leads a growing team of Client Success Managers to deliver... ...strategic relationship management. The role emphasizes leadership, performance management, and cross-functional collaboration with...Remote job
- ...systems in 48 states. We are looking for our first permanent Head of Customer Success to lead the function so that it can support over 1 million... ...you will lead the organization, own the customer journey, scale delivery and installation, and refine and run the operating...Permanent employmentInterim role
$35k - $50k
...Ventures and earned the trust of customers from $5M ARR to publicly... ...customer relationships, run success plans, and lead recurring check... ...8+ years of Customer Success leadership, ideally in fast-paced, high-... ...You've built a world-class CS org before, and you know what...Permanent employmentLive inWork at officeVisa sponsorshipFlexible hours- Lead and scale the Customer Success team, including Customer Success Managers, technical support staff, program managers and a hybrid of AI team... ...metrics and uncapped bonus potential Cross-Functional Leadership Build strong working relationships with Sales, Product, Engineering...
- ...looking for a passionate and results-driven Customer Success Manager to join our Americas team.What... ...with Semperis Support, Customer Success (CS), Sales, etc.Developing and execute programs... ...& expansion forecasting (understand ARR, NRR, consumption metrics)Ability to build and...Work at officeLocal areaRemote work3 days per week
$64.5k - $182.9k
...family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability... ...role in shaping how Customer Success scales across the organizationPreferred Qualifications... ...Customer Success metrics such as GRR, NRR, and customer health scoringExperience...Local areaRemote workVisa sponsorship$110k - $130k
...more accurately and efficiently at scale. We are growing quickly, and our Client Success team supports both our SaaS... ...services, working directly with customers from onboarding through ongoing... ...meaningful ownership, direct exposure to leadership and Product, and the opportunity...Full timeRemote workFlexible hours$106k - $120k
...access to high-quality care at scale. Through its consumer... ...for innovation and industry leadership, Maven has been named to the... ...-minded and strategic Client Success Manager to join our Client Success... ...experience in account management, customer success, or client services...Full timeContract workWork at officeLocal areaImmediate startRemote workFlexible hours- ...pharma accounts. 3) Local candidates/customer proximity 4) At least managed 5+ MN annual... ...& Responsibilities 1) Lead large scale client business development, delivery engagements... ...Managerial Skills, If any Strategic leadership, executive client management, P&L...Local area
- ...exceptional talent and our agentic marketing platform WPP... ...driving commercial success? Do you excel at... ...problem-solving, and team leadership. You will lead, manage... ...record of managing large scale projects. Extensive... ...leader in personalized customer experiences MAP is a...
$60k - $93k
# Client Success ManagerUnited States9 hours agoID 1185202Price on... ...operations across channels, scale product offerings and enhance... ...and delivery solutions, our customers create optimized consumer shopping... ...and accessible, approachable leadership, we offer career...Contract workRemote work$120k - $150k
...Director of Client Success & Inside Sales Location: New York City/Brooklyn Reports... ...retailers. This is a highly visible leadership role with direct responsibility for revenue... ...10 inside sales, account management, or customer service professionals. ~ Demonstrated...Full timeEarly shift$148k - $200k
# Senior Customer Marketing ManagerUnited States... ...and complexity, agentic AI tools gain privileged... ...ahead, Obsidian is scaling rapidly toward long... ...celebrate customer success, and turn our users... ...functionally: with CS, Sales, Product Marketing, and Leadership to identify strong...Work from homeFlexible hours$130k - $200k
...platform. We work on large scale distributed systems,... ...traffic is growing daily. Our customers span all industries, and they... ...the finance and analytics leadership for a multi-billion-dollar... ...retention analytics & success metrics — own GRR, NRR, and logo retention reporting...Contract workWork experience placementWork at officeLocal area- ...do in the AI era. Our Agentic CMS helps global organizations... ...deliver content at scale — giving business and... ....ai credibly with customers, partners, and internal... ...signals from Customer Success. Lead consultative,... ...content, and business leadership stakeholders. Partner...Work at officeRemote workWork from homeFlexible hours
$80k - $95k
...BigTime is rebuilding how customer success works. Not iterating on it — rebuilding... .... You carry a quota. You own NRR. You close expansion. You do... ...book than a conventional CS role supports and spend your... ...build the playbook alongside leadership. That’s an opportunity, not a...Work at officeImmediate startWorldwideWork visa$120k - $150k
...application process. Director, Customer Success Full Time Management... ...AI-enabled tools that scale the team’s efficiency... ...revenue retention (NRR) for the enterprise... ...a structured Sales-to-CS handoff and a standing... ...senior Customer Success leadership experience, ideally in...Full timeRemote workFlexible hours- Title: Senior Customer Success Manager Location: United States, REMOTE Salesloft is building the... ...AI and real signals. By combining our scale, insights, and AI innovation, we're building... ...capability into revenue outcomes their leadership can see. This is not a reactive support...Remote work
- Brynson is seeking a Client Success Manager to own client relationships across both our... ...You will have meaningful ownership, direct exposure to leadership and Product, and the opportunity to shape how Client Success operates as Brynson scales. #J-18808-Ljbffr BrynsonRemote job
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