Planner, Senior

Customer Service Representative – $17

Customer Service Representatives Responsibilities:

• Provide professional and courteous communication with coworkers, management, and customers, including handling emails and phone calls effectively.
• Manage diverse customer inquiries, including escrow details, payments, and loan maintenance, while referencing training materials and system tools.
• Maintain service-level expectations, adapting to varying call volumes and fast paced workflows, particularly during peak times or after new account transfers.
• Keep detailed and personalized notes to aid in call resolution and training.
• Organize and maintain information for quick reference during calls.
• Follow assigned schedules, ensuring punctuality and adherence to break and lunch timing.
• Communicate technical or training needs proactively to management.
• Manage calls effectively by multitasking, typing notes while speaking, and resolving customer concerns in real-time

Customer Service Representatives Qualifications:

• Meet the assigned minimum number of phone calls/attempts/accounts per day.
• Typing score of 45 WPM.
• Good tenure at previous jobs (2+ years in a relevant field).
• Maintain attention to detail in data entry and recording conversations.
• Ability to work independently from home in a quiet, uninterrupted environment.
• Strong organizational skills to ensure information is easily accessible and utilized effectively
• High Speed Internet (hard-wired)
• High School Diploma or equivalent.

Customer Service Representatives Shift:

• Required hours are Monday-Friday, 11:30 AM - 8:00 PM
• One Saturday shift every four weeks (9:00 AM - 3:30 PM) and a compensatory day off the following week.
• Optional and Mandatory overtime

Express Associate Benefits:

• Vacation pay
• 401(k)
• Referral bonuses
• Work From Home: All equipment provided (internet access and office supplies not included).

Applying is easy! Pick any of the following:

• Call View phone number on click.appcast.io, ask for Magy.
• Walk-In: 8am-3:30pm MON-FRI, 631 William Blount Drive, Maryville, TN or 808 Highway 68, Suite #4, Sweetwater TN 37874.
• Submit an application at Expresspros.com/AlcoaTN.
• Quick apply here:
• Email: View email address on click.appcast.io.