Lead Product Support Manager

Public Trust: None

Requisition Type: Pipeline

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Lead Product Support Manager :

Join GDIT’s mission‑driven team supporting the Department of Defense as we help unify the Air Force’s cyber defense to outpace threats with shared insight, faster decisions, and stronger mission protection.

MEANINGFUL WORK AND PERSONAL IMPACT:

• This role manages the full lifecycle of hardware and software assets supporting the large DoW Defensive Cyber enterprise.
• The Product Support Leader manages the end-to-end procurement, inventory, and supply chain logistics for physical hardware assets (servers, storage, network equipment, etc.) required to support the effort as directed by the Government, and manages the end-to-end procurement, centralized inventory tracking, and digital supply chain logistics for enterprise software licenses, cloud service subscriptions, and digital certificates, ensuring all software licenses are cataloged with clear lineage and ownership documentation.
• The role establishes and maintains a centralized software asset management (SAM) framework to monitor license consumption and ensure continuous compliance with vendor agreements.
• Technical acumen required: Strong background in IT asset management (ITAM) and software asset management (SAM) tooling, digital supply chain tracking, and obsolescence/lifecycle planning across COTS, GOTS, and FOSS products.
• Must be comfortable coordinating hand-off/hand-over of procured hardware assets to Government and Government-designated contractors for physical installation, configuration, and platform engineering.

Priority Technical Skill Sets

• Expertise in enterprise hardware/software lifecycle management, procurement workflows, and digital supply chain compliance.
• Strong understanding of SAM frameworks, license tracking, cloud subscription management, and digital certificate oversight.
• Configuration Management experience
• Experience coordinating delivery, onboarding, and replacement of enterprise hardware and software assets.
• Ability to manage obsolescence planning for sensors, servers, deployable platforms, and enterprise applications.
• Strong tracking and documentation skills to support inventory accuracy, compliance, and audit readiness.

QUALIFICATIONS - WHAT YOU’LL NEED TO SUCCEED:

• Bachelor’s degree in a relevant field and 8–10 years lifecycle product support; 5+ years hardware/software license management; 3+ years in DoW logistics or asset management preferred.

• Location: San Antonio Region, TX highly preferred but flexible, making this role suited to a hybrid or remote

Clearance: Not required

GDIT IS YOUR PLACE:

• 401K with company match.

• Comprehensive health and wellness packages.

• Internal mobility team dedicated to helping you own your career.

• Professional growth opportunities including paid education and certifications.

• Cutting-edge technology you can learn from.

• Rest and recharge with paid vacation and holidays.

Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

Work Requirements

Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required