Project Manager (Customer Care Technology Transformation)
$48 per hourExperis
Project Manager (Customer Care Technology Transformation)
Our client, a leading organization in the automotive and technology industry, is seeking a Project Manager (Customer Care Technology Transformation) to join their dynamic team. As a Project Manager (Customer Care Technology Transformation), you will be an integral part of the Customer Care Transformation Program supporting multiple regions across North America.
Location: Auburn Hills, MI
Pay Range: $48
What's the Job?
- Support a multi-year Customer Care technology transformation initiative across the U.S., Canada, and Mexico.
- Co-manage the program alongside external systems integration partners and internal ICT teams.
- Oversee technical resources involved in application development, systems development, data management, and network dependencies.
- Coordinate project timelines, scope, dependencies, and resource allocations to ensure successful delivery.
- Maintain detailed documentation, develop status reports, and communicate complex updates to stakeholders at all levels.
What's Needed?
- Bachelor's degree in Business Administration, Information Technology, Project Management, or a related field; Master's degree preferred.
- 8+ years of experience managing large-scale technology projects within customer service or contact center environments.
- Proven experience managing technology transformations, including system implementations or customer service technology upgrades.
- Strong understanding of customer service processes and operational impacts of system changes.
- Exceptional communication, documentation, and leadership skills, with the ability to lead cross-functional teams and manage multiple stakeholders.
What's in it for me?
- Opportunity to lead a high-impact, multi-year transformation program in a global organization.
- Work with diverse teams across North America, gaining valuable international experience.
- Engage in innovative projects involving AI, automation, and advanced customer care solutions.
- Collaborate with industry experts and develop your leadership skills in a fast-paced environment.
- Be part of a forward-thinking organization committed to technological advancement and operational excellence.
Vacancy posted 10 hours ago
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