Clinical Business Operations Representative 1 (H)

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The University of Miami/UHealth Department of Neurological Surgery has an exciting opportunity for a hybrid, full time Clinical Business Operations Representative 1 to work in Miami, FL. The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS
1. Assists the department in managing expectations surrounding pre and post patient care.

2. Obtains or reviews all patient demographic information, insurance information and referral numbers.

3. Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.

4. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

5. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

6. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

7. Provides coverage for responsibilities of co-workers when assigned or as need arises.

8. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

9. Maintains confidentiality of all information.

10. Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS
High School Diploma or equivalent/relevant experience, certification or license
No previous experience required

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

DEPARTMENT SPECIFIC JOB FUNCTIONS                                                                             

• Explains HIPPA to patients and obtains signatures.

• Submits signed consents to healthcare centers to initiate retrieval of medical records, pathology slides, x-rays, and other pertinent reports.

• Tracks pending records to ensure delivery prior to clinic visits.

• Communicates to the appropriate nurse coordinator if difficult or unable to obtain pertinent records. Travels within the facility and campus to retrieve records, films, or CDs.

• Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.

• Assembles, completes, and processes patients’ charts. Assists with ordering, receiving, distributing, sorting, and storing supplies.

• Reports suspicious or unusual incidents to appropriate supervisory personnel. Assists with clerical duties, to include receiving phone calls, sending faxes and emails, and scanning and copying documents.

• Adheres to University and unit-level policies and procedures and safeguards University assets. Manage a large Call volume daily 50+ calls. Other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

DEPARTMENT PREFERRED QUALIFICATIONS                                                                       

Education:

High school diploma or equivalent

Experience:

At least 1 year of customer service or clinical experience

Knowledge, Skills and Abilities:

• Skill in data entry with minimal errors.

• Ability to communicate effectively in both oral and written form.

• Ability to work evenings, nights, and weekends as necessary.

• Skill in collecting, organizing, and analyzing data.

• Ability to work independently and/or in a collaborative environment.

• Commitment to the University’s core values.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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