IT Desktop Technician

Job Description

Job Description

Job Title: IT Desktop Technician Location: Miami, Florida Type: Contract - 4 months Compensation: $65,000.00 Contractor Work Model: Onsite Hours: 40.0/week

Responsibilities

• Provide immediate, face-to-face technical support for hardware, peripherals (printers, monitors, docking stations), and the Microsoft Office suite.
• Monitor and respond to service requests in a timely manner.
• Deploy workstations and laptops, including unboxing, hardware configuration, and using modern deployment tools to meet corporate standards.
• Provision and manage company mobile devices (smartphones/tablets). Ensure proper enrollment in security platforms, configure email and essential apps, and train users on mobile security protocols.
• Assist the IT Manager in coordinating with the Managed Service Provider (MSP).
• Handle local tasks requiring physical presence, such as "smart hands" support for workstations, mobile devices, printers, scanners, and networking equipment.
• Help users with password resets, MFA enrollment, and basic Microsoft 365 account issues.
• Provide onsite setup and troubleshooting for cloud-based desk phones and conference room AV equipment.
• Maintain an accurate and up-to-date inventory of all IT assets across three Miami-based offices.

• 1–2 years of experience in a desktop support or help desk role.
• Proficiency in supporting Microsoft 365 applications including Outlook, Word, Excel, and Teams.
• Advanced knowledge of Windows 11 and mobile device connectivity (iOS/Android).
• Strong troubleshooting skills for laptops, desktops, and peripherals.
• Patient, professional demeanor with the ability to communicate technical fixes to non-technical staff.
• Ability to travel between three Miami offices as needed.
• Familiarity with Microsoft Entra ID and Microsoft Intune for device management and provisioning.
• Basic understanding of network hardware and VPN connectivity.
• Must be certified in CompTIA A+.
• Endpoint Administrator Associate certifications are a plus but not mandatory.
• Proficiency in written and spoken English; working proficiency in Spanish/Creole is a plus.