Remote Retail Customer Service Representative

We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional. This is a seasonal, non-exempt role. Your primary mission is to channel your passion for helping people to masterfully connect them to the perfect product. This is a role for someone who is driven by the satisfaction of guiding a customer from uncertainty to "yes." you thrive on leading customers to a successful outcome. 3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role. ~ A proven track record of solving customer problems through effective communication. ~ A high school diploma or GED. ~ Experience in a sales environment desired Proven experience as a trusted guide in a high-touch, customer-facing role where you were responsible for guiding decisions and driving outcomes. You are proactive, perceptive, and knowledgeable, with an exceptional ability to build rapport with customers and earn trust quickly. You're energized by the challenge of turning a conversation into a conversion and feel a genuine sense of accomplishment and joy when you successfully find the perfect solution for a customer. You are flexible, comfortable with ambiguity, and thrive in a dynamic "test and learn" environment where processes are still being defined. Tax knowledge is ideal, but not required. A passion for providing a world-class customer experience is a must. If you are a results-oriented and innovative individual with a demonstrated understanding of customers’ individual needs and a natural skill and drive for consultative selling who loves helping people and wants to make a significant impact on a high-profile program, we want to hear from you. Greet Customers as they enter the Store: As the face of TurboTax brand, you are responsible for ensuring a great first impression when customers enter our new locations. Be a Perceptive Guide: Go beyond answering questions to proactively identify the underlying needs of each customer by building immediate rapport and a foundation of trust. Offer expert, personalized consultations on the TurboTax experience, building excitement and interest. Your goal is to make the customer feel like you understand their unique needs so well that committing to the right service is the natural, easy next step. Navigate the Customer Journey: Help customers navigate the entire funnel, from initial uncertainty to a decision, ensuring a seamless and positive transition to the right tax professional. Nurture and Convert: Proactively follow up with potential customers, offering continued support and expert guidance to help them get to the finish line. As a key member of our first retail locations you will provide critical feedback to the company that will directly shape the future of this program. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.