Protective Services Supervisor

Job Description

Job Description

POSITION : Protective Services Supervisor

DEPARTMENT : Protective Services

DESIGNATION: Exempt /Non-Union

SUPERVISOR: Protective Services Senior Manager

POSITION SUMMARY:

Direct supervision of Protective Service (PS) Workers to ensure that services provided in response to PS reports are in full compliance with Executive Office of Aging and Independence (AGE) regulations and agency policies. Provide and document ongoing consultation and directions to staff during investigations and at all critical case junctures. Ensure documentation and case determinations are entered appropriately into Harmony APS. Assist with on-boarding training to all new Protective Services Workers (PSW), Protective Service Screeners (PS Screeners) and Protective Services Supervisors (PSS).

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Responsible for training, motivating, providing support, consultation and supervision to the Protective Service Team.
   1. Provide ongoing training for the first two to three months for PSWs and PSSs as needed.
   2. Meet with Protective Service workers during regularly scheduled weekly supervisory sessions, and informally for consultation as needed.
   3. Provide backup supervision when regular supervisors are out.
   4. Participate in 24-hour on call coverage as scheduled.
2. Complete all data entry and documentation as required by AGE and Central Boston Elder Services (CBES) policies and procedures.
3. Conduct regular staff performance reviews and create corrective action plans as appropriate to ensure compliance with AGE regulations and CBES policies and procedures.
4. Conduct quality assurance activities to include random case file review.
5. Assist in the development and implementation of any new policies and procedures.
6. Collaborate with Program Director and Senior Management to assist staff with professional growth and career-related goals development.
7. Identify staff training needs with Program Director and Senior Management to enhance staff skills and improve performance.
8. Participate in interviewing and making hiring recommendations
9. Attend and/or conduct internal meetings as required.
10. Represent the agency in external meetings as required, including statewide AGE Meetings.
11. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.
12. Work collaboratively with other staff members in a multi-ethnic and racially diverse environment.
13. Perform all services in accordance with State and Federal regulations and CBES policies and procedures.
14. Other duties and projects assigned.

EDUCATION, SKILLS, AND EXPERIENCE:

1. Licensed Independent Clinical Social Worker (LICSW) or Licensed Clinical Social Worker (LCSW). A high-level professional degree desirable: Master’s degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology with at least two years of experience in areas of counseling, casework, case management providing protective or crisis intervention services to the elderly or a Bachelor’s degree from an accredited school in social work, psychology, counseling, human development, nursing or gerontology plus at least three years of experience in areas of counseling, casework, case management providing protective or crisis intervention services to the elderly.
2. Previous supervisory experience is highly desirable.
3. Previous training experience highly desirable.
4. Effective client advocacy skills, the ability to empower elders and people with disabilities in improving the quality of their lives.
5. Must have demonstrated leadership ability, problem-solving skills, strong interpersonal and team-building skills for managing within a multi-ethnic and racially diverse environment.
6. ASAP and AGE documentation experience preferred.
7. Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers.
8. Must be organized and detail-oriented, possess strong time management and priority setting skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
9. Must be capable of working with a high degree of independence, using good judgment to anticipate and resolve issues as they arise.
10. Strong computer knowledge, skilled in Microsoft Office programs, and proficient in typing.
11. Ability to work in a fast-paced and changing environment.

PHYSICAL REQUIREMENTS OF THE JOB:

• Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
• Ability to climb stairs.
• Ability to travel to the community to perform visits at homes.
• Work requires regular standing, stooping, and bending.