End User Computing Specialist

End User Computing Specialist The City of Saint Paul Office of Technology and Communications is hiring two End User Computing (EUC) Specialists to provide responsive, high-quality technical support and ensure employees have reliable, secure technology to perform their work. In this role, you will serve as a frontline point of contact for IT support needs by receiving, documenting, and triaging ServiceNow incidents and service requests. You will perform Tier1 troubleshooting for hardware, software, and access-related issues, resolve common device and application problems, and escalated more complex issues to appropriate technical teams in accordance with established IT service management (ITSM) processes. You will collaborate closely with IT teams to support end-user devices, maintain IT assets, and deliver a consistent, effective, and customer‑focused user experience. What you can expect to do Manage ServiceNow tickets by documenting, categorizing, prioritizing, and tracking requests while providing timely updates and basic user guidance throughout the resolution process. Provide Tier1 support for hardware, software, operating systems, network connectivity, VPN, application access, passwords, and peripherals, escalating complex issues as needed. Configure, deploy, support, replace, and process returns for end‑user devices (laptops, desktops, tablets, smartphones, and peripherals) following established standards and procedures. Assist with IT asset management, including inventory tracking, equipment check‑in/check‑out, and basic warranty documentation. Support standard enterprise applications and productivity tools (e.g., Microsoft365, Teams, browsers) by resolving common user issues. Follow established security protocols, including multi‑factor authentication support, password resets, and secure handling of devices. Document all support activities, troubleshooting steps, and resolutions in the ticketing system to ensure accurate record‑keeping and knowledge sharing. Escalate unresolved or complex issues to appropriate support teams in alignment with service level expectations and established procedures. Qualifications Six months of technical school and one year of work experience in a technical/operations environment, or two years of work experience in a technical/operations environment. May require a valid Minnesota ClassD driver’s license, or equivalent out‑of‑state driver’s license. Benefits Competitive wages Health insurance Retirement contributions Paid vacation and sick time The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply. Veteran’s Preference: If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statute197.455, you must submit a photocopy of your DD214 preferably at time of application. #J-18808-Ljbffr