Production Manager - Onsite Conversion Services

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Administration Job Qualifications: Skills: Communication, Continuous Improvement, Problem Resolution, Production Management, Root Cause Analysis (RCA) Certifications: None Experience: 7 + years of related experience US Citizenship Required: No Job Description: GDIT is seeking a Production Manager to serve as primary interface with our customer in managing production and quality output and consistency in the performance of extraction processing services. Job Description: In its efforts to continue moving to a more paperless processing environment, the Government is considering extracting and converting records currently housed in record storage facilities (e.g., National Archives and Records Administration (NARA), Federal Records Centers (FRC), Department of Defense (DoD) managed record facilities, or other Government facilities housing official records). We are required to deploy resources to designated Government facilities to retrieve, pack, track, and ship source materials to the Contractor’s facility for processing. More specifically, you will oversee our subcontractor taking receipt of source materials, creation of VBMS Manifests/Document Control Sheets, creating a shipment, updating VBMS Manifest/DCSs, boxing and shipping, file and record exception processing. You will review sub-contractor production quantity, turnaround times and quality measurements daily, as well as becoming the first line of defense to resolve issues, production deviations and provide direction to the subcontractor’s extraction and digitization processing team at this facility / location. Daily situational reports will be forwarded to the GDIT Operations Manager. You will continuously monitor extraction and scanning processing operations metrics to identify improvement areas and anticipate any factors (internal or external) that could negatively affect output and quality. As such, you will review and support risk analysis and mitigation strategies on a weekly basis to maintain maximum operational capacity. To meet the quantitative metrics for each program Service Level Requirement (SLR) that GDIT is responsible for, you will meet weekly with the GDIT Quality Manager and Extraction Processing Partner Quality Manager to review trends and deviations. You will also track performance data and maintain trend analysis to identify threshold variances, anomalies, patterns for continuous improvement purposes for extraction processing services in the St. Louis facility. You will develop a plan for working off any backlogs and work with the Operations Manager and Program Manager to implement. You will support the partner’s establishment of and GDIT’s establishment of standard operating procedures for handling, securing, storing, accounting, and digitization for historical government military personnel records and other government records while under GDIT control. You will interface with Veterans Administration client stakeholders, including the COR and VA Privacy Officers, and are expected to document and resolve any issues that arise from day-to-day extraction and digitization processing operations which may include more than one shift per day. You will be responsible for answering government inquiries that include locating high priority records that affect one or more Veteran’s benefits. Further, the ability to perform detailed root cause analysis and to effectively communicate steps for remediation is paramount in the candidate performing their duties. In addition, the candidate will provide oral and written discussion of analytical findings using narrative and graphic forms. RESPONSIBILITIES: Serving as the primary customer interface for Veterans Affairs and subcontractor personnel at this facility / location where extraction and digitization processing is taking place Resolving local issues affecting operations and overall extraction and digitization processing Identifying and understanding the specific conversion rules affecting each document type being digitally converted for VA’s use Ensuring personnel are thoroughly training on associated processes and procedures including proper use of the Source Material Tracking System (SMTS) Escalating issues that cannot be resolved locally including security, production issues, and external factors Monitoring and reporting of daily production metrics and quality measurement, i.e., situation reports Generating trend analysis of production metrics and quality measurements for weekly review Interfacing with the subcontractor daily to provide direction and to capture production operations issues Identifying and escalating any issues negatively affecting the extraction and digitization processing of government personnel records in terms of quantity or quality Performing root cause analysis of issues affecting extraction and digitization processing and preparing after action reports to document steps for remediation and process improvement Open and document internal service tickets that affect extraction and digitization processing operations Establishing standard operating procedures for on-site extraction and digitization processing support and apply updates as required Reviewing the physical production facility daily - reviewing custodial controls of government records and physical plant operations, workstations conditions and overall tidiness of plant operations Total control of waste material in the facility under GDIT control Manages the day-to-day operations of tasks in assigned program areas including technical work, staff supervision, financial and business development activities Supervises the work of assigned business unit staff members Aligns teams, sets goals, executes initiatives, and improves processes for the specific business units Analyzes and provides guidance on the current processes and workflows to help the organization run efficiently and effectively Contribute to the creation of business strategies to achieve business targets Keeps current with business and economic trends to forecast how the business will need to adapt and change over time QUALIFICATIONS Required Skills and Experience: Bachelor’s Degree or equivalent and 7+ years of experience overseeing custodial control of vendor / government records 7+ years of progressive experience with managing quality metrics to support program compliance where service level agreements or service level requirements exist 7+ years of experience identifying risks and mitigation, and performing root cause analysis to diagnose issues affecting production goals, capacity, and quality 7+ years working in either an automated or factory-floor environment with direct hands-on experience reviewing production goals and quality Desired Skills and Experience: Experience with extraction and digitization processing operations Demonstrate knowledge for continuous improvement of operations Demonstrate skills and expertise to generate reports and presentations, and provide oral presentation thereof Excellent written and verbal communication and teamwork skills Previous Department of Veterans Affairs experience Active/Ability to Obtain VA access including assigned CAG and PIV Available For Hire Schedule: 1st shift : 7:30AM to 3:30PM **Need flexibility for alternate/2nd shift hours 3:30PM to 11:30PM based on project needs** Onsite Work Hours: 40 CST Time Zone GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work. #GDITHealth #GDITFedHealthJobs The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA MO St. Louis Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world. For more information about GDIT's Privacy Policy, click here: Privacy Policy | GDIT