DEPARTMENT SERVICES AIDE (Entry-Experienced) - Information Technology Services

Job Title

This is a Part Time, Non Permanent Position

Job Description

This is an excellent opportunity to work for the Information Technology Services Department. The current vacancy is at City Hall. The incumbent will receive direction from the Information Technology Supervisor. The ideal candidate possesses 3 years of effective and cooperative communication and interpersonal skills, outstanding customer service skills, and the ability to work well in a busy environment where attention to detail is important.

Here in Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team.

Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 – June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice. Further restrictions apply to CalPERS Retired Annuitants.

Note: This recruitment may close at any time, and will close when the hiring manager determines that enough qualified applications have been received.

Examples of Essential Duties

• Assists supervisor and department staff members with a variety of HELPDESK/Desktop support, technical and/or clerical duties as assigned
• Accurately document and route service tickets adhering to department processes
• Evaluate incident and escalate, if necessary
• Performs computer data entry to record and retrieve department information
• Interacts with interdepartmental staff and other agency representatives in obtaining or providing data
• Password resets
• Attends meetings as appropriate
• Performs related duties as assigned

Minimum Qualifications

Knowledge of: City and departmental policies and procedures; English usage, spelling, grammar, and punctuation as well as computer word processing and related software applications, effective public relations/customer service principles, practices and techniques. Ability to: Utilize general office equipment such as telephone, fax, printers, copiers, and computers; work independently in the absence of a supervisor, provide excellent customer service to the community at all times; communicate clearly and concisely, both orally and in writing; establish and maintain effective and cooperative working relationships with those contacted in the course of work; operate related software, maintain accurate records; record and retrieve information, lift or move up to 50 pounds without assistance, as well as heavier objects with assistance. Education & Experience: High school diploma or equivalent, and three (3) years of relevant skilled experience and related education and/or training.

Application & Selection Procedure

• An online job application must be filled out in its entirety
• Applications will be closely reviewed for relevant experience, education and training
• Applicants best meeting the City's needs will be invited to a department interview
• Upon a conditional offer of employment a pre-placement drug screen (select positions), TB Screening and California Department of Justice (DOJ) Live Scan fingerprinting must be completed with acceptable results
• Other background reports may also be conducted depending on the position
• Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification

Please Note: Our primary means of communication with applicants is sent via email; therefore, please include a valid email address on your application.

Supplemental Information

Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed. Work is performed in a general office environment. Requires hearing and speaking skills to answer the telephone or converse with coworkers and the general public. Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case-by-case basis.

SPECIAL CONDITIONS Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.