Billing Coordinator

Valle Verde in Santa Barbara, CA, one of several HumanGood life plan communities recognized by U.S. News & World Report in their Best Senior Living Awards 2023-2024 is hiring a Billing Coordinator to support the Accounting and Finance responsibilities at Valle Verde on behalf of HumanGood. Through knowledge and ability to demonstrate experience managing private pay insurance processes.

Full Time, Monday to Friday
$26 to $35 Per Hour, DOE

GENERAL STATEMENT OF POSITION

Under the supervision of the Executive Director, this position is responsible for the accurate, timely filing, collection, and management of all private pay billing.

Essential Duties include, but not limited to:

• Ensure accurate and timely private pay billing for all retirement community care levels.


• Maintain accurate private pay census


• All ancillary charge entry


• Statement generation


• Payment processing including automated withdrawal and lockbox processing


• Monitoring and collections of receivables


• Respond to all resident account queries


• Prepare and maintain documentation/collection notes for monthly accounts receivable reviews.


• Collect and record private pay payments and deposits as needed


• Review Medicaid and SSI balances periodically to ensure compliance with state regulations


• Set up and maintain resident trust accounts as required


• Maintain documentation to support third party claims submission and collections in accordance with defined policies in support of corporate 3 rd party billing specialist.


• Identify, document, and communicate best practices and process improvement opportunities to manager.


• Prepare documentation for approval of private pay refunds and bad debt write offs


• Maintain ongoing metrics for manager, to provide continual self-assessment of performance and identification of process improvement opportunities.


• Provide additional assistance and support as needed in the revenue cycle function.

Knowledge, Skills, Abilities

• Understanding of and experience working with health insurance, like Medicare and secondary insurances


• Strong working knowledge of Medicaid billing and compliance regulations


• Ability to initiate or work independently with limited direction.


• Computer literate with demonstrated knowledge of EHR, word processing and spreadsheet software


• Excellent written/verbal communication and organizational skills


• Computer skills and training, particularly with spreadsheet programs


• Experience and demonstrated skills in customer service


• Must be able to multitask, meet deadlines, and work independently
  

   

  Minimum Requirements

  Education – High school graduate or equivalent

  Experience/Training – Ideal candidate would have 3 years experience working with health insurance, Medicare, and private pay billing and collections and be able to demonstrate Accounts Receivable experience handling complex billing and collection issues.

What’s in it for you?

At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day.

Build your future where you’re supported. You’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package designed to support your health, wealth, and well-being—and that can add up to 40% in value to your base compensation.

We offer a comprehensive range of benefits and perks to support you, including*:

• Health, dental, and vision plans starting the first of the month following your start date


• 20 days of paid time off, increasing with years of service, plus 7 company holidays


• 401(k) with up to a 4% employer match and no waiting period for funds to vest


• HSA option with employer contribution


• Tuition reimbursement and continuing education programs


• $25/line unlimited cell phone plan, plus taxes and fees


• Cell phone stipend for select positions


• 5-star employer-paid Employee Assistance Program

*Benefit eligibility is determined by employment status and regularly scheduled hours.

As our team members support residents, HumanGood supports our team members. Here, you’ll have opportunities to grow your career, strengthen your leadership skills, and develop personally while helping residents and fellow team members realize their full human potential.

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