Intake and Eligibility Specialist

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. If you’re passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Intake and Eligibility Specialist Reports to: Project Director Employment type: Full‑time, non‑exempt employee Location: San Luis Obispo County, CA (100% onsite, no anticipated travel) Responsibilities Serve as the primary initial liaison between customers and center services, ensuring all visitors feel welcomed and supported from the moment they arrive. Conduct intake screening and assist customers in completing eligibility documentation, online assessments, and enrollment processes in accordance with WIOA and program requirements. Triage customer needs and connect individuals to appropriate staff, services, and community resources with a high standard of customer care. Deliver presentations and orientations in person and virtually to inform customers about available services and program benefits. Maintain symbiotic relationships with partner organizations. Develop and maintain workshop schedules, coordinate partner participation, and manage room scheduling to meet the needs of career seekers. Provide resume feedback, letter of introduction guidance, and job search assistance in the resource room. Re‑engage customers who have not completed enrollment or are awaiting services by proactively communicating program opportunities and next steps. Train career seekers and staff on Career Team and Center resources, tools, and systems. Maintain a clean, organized, and welcoming resource area and coordinate general office activities. Request and document customer feedback to support continuous improvement of the participant experience. Coordinate service delivery among required partners. Align services from various partners to avoid duplication and ensure customer flow. Ensure agreements are active and understood by partners. Identify technical assistance needs. Maintain accurate records, case notes, and documentation in required data systems in compliance with program standards. Perform other duties and projects as assigned. Qualifications Associate’s degree required, or a comparable combination of education and experience. Ability to listen actively, analyze customer needs, and apply sound judgment to recommend solutions and appropriate next steps. Must be computer literate and have MS Word and Excel skills at minimum, with the ability to learn Google Suite as well as specialized databases and software systems. Knowledge of WIOA and other workforce program requirements. Possess neutrality and objectivity. Experienced in resolutions expertise. Data driven and accountable. Strong operational acumen. Ability to work with a culturally diverse customer base with sensitivity, respect, and professionalism. Excellent interpersonal, time‑management, customer service, organizational, and written and verbal communication skills. Familiarity with standard office equipment including computers, printers, and fax machines. Ability to thrive in a fast‑paced environment while remaining flexible, proactive, resourceful, and confidential. Commitment to extreme customer service in all internal and external interactions. Approach each day and task with a solutions‑oriented and responsive mindset. A valid driver’s license. Additional Skills / Knowledge Bilingual or multilingual. Strong multitasking abilities and a proactive, solutions‑oriented approach. Training in Trauma‑Informed Care, evidence‑based practice, and empathy‑driven service delivery. Compensation & Benefits Salary: $52,000 - $54,500. Benefits include healthcare, dental, and personal/vacation time. Equal Opportunity Employer Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirement Employment is contingent upon successful completion of a background check (including criminal, prior employment, and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. #J-18808-Ljbffr