Customer Experience Advisor

Job Description

Job Description

A progressive, family owned business for over 30 years, we provide quality outdoor backyard products with top-notch service and installation.

Looking for something different? We don't believe in "hard selling" or traditional methods of selling that are outdated and quite frankly annoying to most people. We take a concierge oriented approach that really puts the customer in control. We advise the customer on which of our products best fits their lifestyle and budget. All of our leads that we follow up on are customers that have personally reached out to us to help them in their journey of finding one of our great products (aka no cold calling). Our products help families get outside to spend more quality time with each other!

As a growing, progressive, locally owned and operated business, Recreation Unlimited offers a great work-life balance, great health benefits, and a competitive salary. We also have perks like free snacks and drinks, gym benefits, and exclusive product discounts. We are growing and expanding at a quick pace. Come join our growing team!

What kind of team members do we seek?

Are you a team player?

Do you make your fellow employees better? Do you uplift yourself and others around you?

Are you reliable?

Every day, can we count on you to do what you say you will do?

When you see problems, do you take action?

Do you take action in your job to better the business as a whole and improve your expertise and efficiency?

What's in it for you?

• Full QSEHRA Health Benefits - Dental/Vision/Health ($512 towards a plan of your choosing per month)
• Generous Paid Time off Accrual (80 hours first year), then goes up from there
• 5 Paid Sick Days given each year (to care for yourself or loved one)
• Paid Holidays
• Gym membership reimbursement
• Cash bonuses, sales incentives and advanced commissions

Primary Duties:

• Work effectively with a CRM to track calls, meetings and contacts with customers
• Perform online sales activities to achieve company sales objectives
• Identify and contact potential customers for business opportunities
• Perform daily tasks based on assigned work plan
• Maintain profitable and productive relationships with customers
• Maintain up-to-date knowledge about product information and promotions
• Communicate with customers through phone, e-mails and chats
• Attend sales training and educational programs for professional development
• Respond to customer queries promptly and professionally
• Accept inbound calls and make outbound calls to sell company products
• Develop sales strategies and determine sales forecast and projections
• Provide excellent services and ensure customer satisfaction
• Stay abreast with online marketing trends and competitors
• Endlessly and tirelessly working to create efficiency and better systems in our business (this is a big one!)

Qualifications:

• The hours of this position are Tuesday - Saturday from 10-6. Please make sure you are able to work those hours before you apply.
• High school diploma or general education degree (GED) required
• Bachelor’s degree (B.A.) from four-year college or university is preferred, but not required
• Must possess strong computer skills
• Must possess interpersonal skills, organizational skills, be a self starter, and detail oriented
• Ability to multitask and to communicate clearly (verbal and written)
• Knows importance of being a team player
• Customer service and sales experience is a plus (positive references from a prior employer are necessary)
• And of course, a positive attitude
• Valid Driver's License