System Administrator

System Administrator

As a member of the Information Systems & Security team in the Information Technology department, this position will collaborate with the Georgia Gwinnett College (GGC) community to implement and support information systems. This includes the administration of cloud & on-prem infrastructure, servers, and applications. Duties should be performed to ensure high performance/high availability of systems and to provide the best possible end user experience with our services.

Essential Functions:

• Ensure the confidentiality, integrity, and availability of GGC's data, information systems, and intellectual property.
• Engage in the continuous improvement of system administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices.
• Effectively communicate with leadership and other staff regarding the status of initiatives.
• Help to document, implement, and adapt procedures, standards, and guidelines consistent with changing needs and strategic objectives.
• Demonstrate initiative in applying information security concepts, principles, & practices.
• Work with 3rd party vendors and contractors, when appropriate, to help implement and support systems.
• Participate in projects as assigned.
• Contribute to and use standard operating procedures and tools.
• Participate in an on-call rotation to respond to service and security incidents outside of normal business hours.
• Perform other related duties as assigned.

Required Education:

• 4 Year / Bachelor's Degree in Computer Science (or related major) or equivalent work experience

Required Work Experience:

• 5 or more years of experience in administration of Microsoft Windows Servers
• 5 or more years of experience in administration of Linux Servers, On-Prem Infrastructure, and/or Cloud Infrastructure.
• Understanding of information security tools and controls such as: firewalls, intrusion prevention, anti-virus, vulnerability scanning, etc.
• Understanding of networking concepts and network traffic analysis
• Understanding of common Internet protocols and applications

Preferred Work Experience:

• Application of required work experience in a higher education environment
• Understanding of IT Service Management domains
• Red Hat Linux Server Administration
• VMWare Virtual Infrastructure Administration
• Microsoft O365 and Azure Administration

Competencies:

• Integrity: Ability to maintain high-level social, ethical, and organizational norms. Ability to firmly adhere to codes of conduct, ethical principles, policies, and laws.
• Accountability: Can be relied upon to ensure that action items within areas of responsibility are completed in a timely manner. Ability to monitor activities and take corrective action when necessary.
• Continuous Improvement: Ability to take action to improve existing conditions and processes. Ability to use appropriate methods to identify opportunities, implement solutions, and measure impact.
• Respect: Exhibits consideration for self and other’s thoughts, ideas, opinions, and beliefs. Interacts appropriately with all members of the campus community with full respect to individual characteristics.
• Collaboration: The ability to work effectively with others to achieve organizational goals.
• Attention to Details: Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved: accuracy of data, provides information in a useable form in a timely manner to those that need to act on it, work requires little or no checking; identifies discrepancies/inconsistencies in critical information; uses models/checklists to ensure all aspects are checked/considered and no details overlooked
• Customer Focus: Understands and seeks to understand customers’ long and short-term wants and needs. Delivers on commitments to customers and demonstrates genuine concern and interest while acting in the best interest of the organization and function.
• Initiative: Ability to take prompt action to accomplish objectives. Ability to take action to achieve goals beyond what is required. Ability to be proactive.

Physical Requirements:

• Position may require local travel.
• Ability to lift and carry files and materials.
• Ability to move from one office to another office on campus.
• Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing.
• Must be able to perform the essential functions of the job, with or without reasonable accommodations.