Regional Manager

Position Summary
The Regional Manager is responsible for the operational and financial performance of an assigned portfolio of multifamily communities. This role provides leadership and direction to Community Managers, partners with property teams and corporate departments, and ensures each community is operating in accordance with company standards, approved budgets, and ownership objectives.

The Regional Manager has a direct impact on portfolio performance through financial oversight, team development, operational execution, resident and client satisfaction, and consistent follow-through across the assigned communities.

Key Responsibilities

Oversee the day-to-day operational and financial performance of the assigned portfolio and ensure communities are meeting established goals and performance expectations

Lead the annual budgeting process for assigned communities and monitor performance against approved budgets, financial statements, forecasts, and operating results

Analyze financial, market, leasing, and operational data; identify performance gaps and work with Community Managers and corporate partners to develop and execute action plans

Conduct regular property visits, inspections, and operational reviews; provide clear feedback and follow-up to ensure identified items are addressed

Provide leadership, coaching, and support to Community Managers, including hiring, onboarding, training, performance management, and ongoing development

Oversee staffing levels across the portfolio and partner with Human Resources and onsite leadership on recruiting, employee relations, performance, and organizational needs

Partner with Community Managers and Marketing to evaluate market conditions, leasing performance, occupancy, pricing, and revenue opportunities and implement appropriate strategies

Maintain strong communication with clients and ownership representatives through timely reporting, performance updates, and responsive follow-up on questions, concerns, and requests

Ensure the physical appearance, safety, and overall condition of each community meet company and ownership standards; communicate capital and operational needs as appropriate

Partner with Regional Service leadership and onsite service teams regarding maintenance operations, property condition, preventative maintenance, capital projects, and service-related priorities

Oversee vendor and contractor relationships as needed, including scope, bidding, contract coordination, performance, and expense management

Ensure compliance with company policies, operational procedures, Fair Housing requirements, and other applicable laws and regulatory standards

Identify opportunities to improve processes, efficiency, consistency, resident experience, and overall portfolio performance

Complete required reports, analyses, documentation, and other administrative responsibilities accurately and timely

Participate in company and regional meetings and contribute to operational planning and execution

Supervisory Responsibilities
Provides direct leadership and oversight to Community Managers within the assigned portfolio and is responsible for the overall direction, coordination, and evaluation of community operations. Supervisory responsibilities include hiring, training, coaching, assigning and directing work, evaluating performance, addressing employee concerns, and supporting corrective action when appropriate.

Additional Information
This job description is not intended to be all-inclusive. Responsibilities may change based on business needs.

Panther Residential Management is an Equal Opportunity Employer.

Requirements
Education and Experience

Bachelor's degree in business, finance, marketing, property management, or a related field preferred, or equivalent combination of education and relevant experience

Seasoned experience in multifamily property management and residential property operations, including responsibility for operational, financial, leasing, customer service, and physical property performance

Prior multi-site or portfolio-level leadership experience strongly preferred

Experience leading and developing Community Managers and onsite teams across multiple locations

Skills and Abilities

Strong financial acumen with the ability to read and analyze budgets, financial statements, operating reports, and performance trends

Strong understanding of multifamily operations, leasing, marketing, resident relations, and property performance

Ability to identify operational gaps, develop practical solutions, and drive follow-through across multiple communities

Strong leadership, coaching, communication, and conflict-resolution skills

Ability to manage competing priorities, make sound decisions, and remain effective in a fast-paced multi-site environment

Strong written and verbal communication skills, including the ability to communicate effectively with employees, residents, vendors, clients, and ownership representatives

Proficiency with property management systems, Microsoft Office applications, and other business technology used to support portfolio operations

Ability to travel regularly throughout the assigned portfolio and attend meetings, training, and other business-related events as needed

Core Competencies

Leadership

Communication

Accountability

Financial Acumen

Problem Solving

Planning and Organization

Customer Focus

Adaptability

Physical Requirements

Regularly required to sit, stand, walk, use hands, and communicate in person and by phone

Frequent walking and standing during property visits, inspections, and community tours

Ability to travel between communities and other business locations as required

Ability to lift and/or move up to 25 pounds occasionally

Work Environment

Office and on-site multifamily community environments

Regular interaction with residents, vendors, clients, ownership representatives, and team members

Occasional exposure to outside weather conditions during property visits and inspections

Moderate noise level typical of office and residential community settings

CERTIFICATES, LICENSES, REGISTRATIONS:
Certified Property Manager (CPM) preferred.

Certified Apartment Portfolio Supervisor (CAPS) preferred.

Certified Apartment Manager (CAM) preferred.

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