Level 3 Support Engineer
Northern Base
Hiring Alert | Level 3 Support Engineer
Location: New York, NY (Onsite)
Employment Type: Full-Time
Experience Required: 10 12 Years
Visa Type: USC / GC Only
Must-Have Skills:
Financial Services Market Data Platform Support
Production Support & Level 3 Engineering
RTDS / RTMDS Components (ADH, ADS, DACS, ATS)
Red Hat Enterprise Linux (RHEL) Administration
Advanced Shell Scripting
Python Automation & Scripting
Rundeck Automation Platform
Market Data Network Troubleshooting
Server Hardware Troubleshooting
Platform Builds & Production Configuration Management
ServiceNow Incident & Change Management
Jira Workflow Management
Git & CI/CD Development Tools
DX1 or Comparable Development Tooling
WAN/LAN Network Delivery Support
Infrastructure Monitoring & Production Operations
Patch Management & Compliance Support
Preferred Experience:
Experience supporting private-cloud platforms in enterprise environments
Experience with HPE Synergy and HPE OneView
Experience with ITRS and BigPanda monitoring platforms
Experience developing automation for large-scale infrastructure delivery
Experience managing RTMDS infrastructure builds and inventory automation
Strong troubleshooting skills for complex production environments
Experience creating technical documentation and operational procedures
Ability to train and mentor L1/L2 support teams
Experience collaborating with engineering, development, network, and quality teams
Strong analytical, communication, and problem-solving skills
Education:
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field preferred.
Tech Stack:
RTDS | RTMDS | ADH | ADS | DACS | ATS | RHEL | Linux Administration | Shell Scripting | Python | Rundeck | ServiceNow | Jira | Git | DX1 | CI/CD | WAN/LAN | Network Troubleshooting | Market Data Systems | Private Cloud | Infrastructure Monitoring | HPE Synergy | HPE OneView | ITRS | BigPanda | Patch Management | Production Support | Automation Engineering | Financial Services Technology
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