Billing Specialist - Patient Accounts

Job Description

Job Description

Billing Specialist – Patient Accounts

Help patients navigate their healthcare balances with professionalism, compassion, and confidence.

Alabama Pain Physicians is seeking a Billing Specialist to join our growing team. This position is ideal for someone with strong customer service skills and medical billing knowledge who enjoys helping patients understand their accounts and resolve billing questions.

As the first point of contact for many billing-related inquiries, you'll play an important role in creating a positive patient experience while ensuring account balances are addressed accurately and efficiently.

Responsibilities

• Answer incoming patient calls regarding account balances, billing questions, and payment options.
• Review patient accounts to explain charges, insurance processing, and outstanding balances.
• Process patient payments and establish payment arrangements in accordance with company policies.
• Research and resolve billing concerns by working with insurance carriers, providers, and internal departments.
• Document all patient interactions accurately within the practice management system.
• Assist patients with billing statements and insurance-related questions.
• Follow up on patient account issues to ensure timely resolution.
• Maintain confidentiality and comply with HIPAA regulations.
• Provide exceptional customer service while handling sensitive financial conversations.

Qualifications

• Previous medical billing or medical office experience preferred.
• Excellent customer service and telephone communication skills.
• Knowledge of insurance benefits, EOBs, deductibles, copays, and coinsurance preferred.
• Strong problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Proficiency with computers and electronic medical record systems.
• Professional, compassionate, and patient-focused demeanor.

Why Join Alabama Pain Physicians?

At Alabama Pain Physicians, we are committed to delivering exceptional patient care and outstanding service. We value teamwork, accountability, and professionalism while providing opportunities for growth and development.

Application Process

All applicants are required to complete the Culture Index Survey before being considered.

Please copy and paste the following link into your browser:

This is not a test. There are no right or wrong answers, and it typically takes less than 10 minutes to complete.

Pre-Employment Requirements

Employment with Alabama Pain Physicians is contingent upon the successful completion of a pre-employment background check and drug screening. Candidates must satisfy all pre-employment requirements before employment can be finalized.

Alabama Pain Physicians is a comprehensive pain management practice committed to improving the quality of life of our patients. We utilize cutting edge technology and advanced procedures to establish an accurate diagnosis and treatment plan to ultimately minimize pain and increase function.

Company Description

Alabama Pain Physicians is a comprehensive pain management practice committed to improving the quality of life of our patients. We utilize cutting edge technology and advanced procedures to establish an accurate diagnosis and treatment plan to ultimately minimize pain and increase function.