Assistant Manager

COME WORK WITH A GREAT TEAM!

Roles and Responsibilities

The Assistant Store Manager’s primary responsibility is to oversee the daily retail operations, ensure the highest standards of customer service, and direct those projects and responsibilities assigned and delegated by the General Manager. Other responsibilities include, but are not limited to, the following:

1. Opening and closing of the store

2. Responsibility for safety and security as assigned

3. Knowledge of overall store policies, procedures and goals

4. Knowledge of management responsibilities and serve as back-up for General Manager, filling in for same as needed

5. Overseeing the tasks assigned and delegated to the various store staff members

6. Training of store personnel

7. Supervise in-store personnel to ensure optimum performance and customer service

8. Inventory maintenance

9. General housekeeping of store

10. Shop the competition

11. Participate in store meetings and lead as needed

12. Oversee inventory order placement

13. Oversee inventory receiving and store stocking

14. Achieve sales and productivity goals as established by General Manager, including keeping gross margin at acceptable level

15. Maintain working condition of store equipment and fixtures

16. Set a positive example by following company procedures

17. Suggest rule or policy changes as deemed appropriate to General Manager

18. Develop promotions to increase store traffic

19. Ensure that floor sales staff and cashiers are ready for all promotions

20. Assist in hiring department staff

21. Maintain scheduling

22. Complete evaluations in a timely manner

23. Ensure that end caps, dump bins, and feature displays are properly merchandised and maintained

24. Greet and assist customers on the sales floor

25. Resolve customer claims and complaints in a manner that is timely, courteous and discreet

26. Authorize acceptance of checks in a manner that is consistent with company policy

27. Work with processing of weekly hotsheets and price adjustments ensuring store bin tagging completed in a timely manner

28. Other responsibilities as may from time to time be delegated by the Store Manager or owners

29. Perform job duties of receiver as necessary

30. Resolve any IT issues

Qualifications

Must be able to:

• Lift/ move 50 lbs (low). Anything over this amount should be lifted/ moved with assistance from another staff member

• See, hear, touch, feel (high)

• Use hands/ type (high)

• Sit, walk, stand (high)

• Bend (moderate)

• Climb, twist (low)

• Use computer proficiently

• Work independently and as part of a team

• Communicate efficiently and effectively in writing and verbally

• Adapt to change

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Ace Hardware / Ben Franklin

15 Freetown Rd

Raymond NH 03077

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.