Coordination Specialist

About the job Coordination Specialist


Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Overview

We are currently growing our remote support operations and are looking for motivated, organized individuals to join our team as Coordination Specialists. In this role, you'll assist clients with managing travel-related details, organizing reservations, and helping ensure each stage of the planning process is completed accurately and on schedule.

This position is ideal for individuals who enjoy communication, multitasking, and supporting customers in a flexible work-from-home environment. Training and ongoing guidance are provided, making this opportunity suitable for both entry-level applicants and those with prior support experience.

Key Responsibilities

• Help clients coordinate travel plans based on schedules, preferences, and trip goals
• Assist with arranging hotels, transportation, cruises, tours, excursions, and related services
• Research travel options and compare selections through approved booking and supplier systems
• Track reservation progress, confirmations, and itinerary updates
• Communicate professionally through email, phone, and online messaging platforms
• Support schedule changes, booking adjustments, and follow-up requests when needed
• Maintain accurate client records and organized planning documentation within internal systems
• Stay informed on destination updates, supplier promotions, and travel-related announcements
• Participate in virtual onboarding, training sessions, and team development programs

Qualifications

• Strong customer service and communication skills
• Highly organized with strong attention to detail
• Ability to work independently while managing multiple responsibilities remotely
• Comfortable using email, online platforms, and basic computer software
• Reliable internet connection and professional work habits
• Positive attitude and willingness to learn new processes
• Interest in coordination, hospitality, administration, or customer support roles
• Must be at least 18 years of age
• Applicants must reside in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

What We Provide

• Fully remote work environment
• Flexible scheduling opportunities
• Step-by-step onboarding and training support
• Continued mentorship and professional development resources
• Access to supplier partnerships, booking platforms, and travel tools
• Eligibility for travel discounts, incentives, and recognition programs
• Advancement opportunities within a growing remote organization