Solutions Engineer

Solutions Engineer

BigPanda is the leading AIOps platform, helping enterprise IT Operations teams automate incident detection, triage, root cause analysis, and resolution across complex hybrid-cloud environments. As a Solutions Engineer, you will serve as the technical bridge between BigPanda, prospective customers, and strategic accounts. You'll work closely with Sales, Customer Success, Professional Services, Product, and Engineering teams to design and demonstrate solutions that solve real-world operational challenges. In this role, you will combine deep technical expertise in observability, IT Operations, incident management, cloud platforms, and integrations with strong consultative and communication skills. You'll help customers understand how BigPanda fits into their ecosystem, guide them through proof-of-concepts and onboarding, and ensure they achieve meaningful business outcomes through successful adoption of the platform. This role is ideal for someone who enjoys solving complex technical problems, working directly with customers, and influencing both product direction and customer success.

What you will do:

• Design and implement customer-specific solutions leveraging BigPanda's event ingestion, enrichment, correlation, and incident-sharing capabilities.
• Architect integrations between BigPanda and customer environments, including observability platforms, cloud services, ITSM tools, collaboration systems, and custom applications.
• Lead technical discovery sessions to understand customer environments, operational challenges, and business objectives.
• Deliver technical demonstrations, workshops, and proof-of-concepts that showcase the value of BigPanda's platform.
• Act as a trusted advisor to customers, helping them adopt best practices and identify new use cases that drive operational efficiency and business value.
• Collaborate closely with Customer Success and Professional Services teams to ensure smooth transitions from proof-of-concept to production deployment.
• Present technical and business value propositions to both technical and executive stakeholders, including SRE, NOC, IT Operations, and executive leadership teams.
• Gather customer feedback and market insights, partnering with Product and Engineering teams to influence roadmap priorities and product improvements.
• Support customers in troubleshooting integration, deployment, and adoption challenges.
• Develop and maintain technical documentation, integration guides, and solution architectures.

What skills and experience you'll bring to BigPanda:

• 4+ years of experience as a Solutions Engineer, Sales Engineer, Technical Consultant, Software Engineer, or similar customer-facing technical role.
• Experience working with enterprise SaaS platforms, preferably in AIOps, observability, monitoring, ITSM, ITOM, or incident management domains.
• Strong hands-on experience with AWS cloud platform.
• Experience designing and implementing integrations using REST APIs, webhooks, and modern integration patterns.
• Proficiency in JavaScript and TypeScript, with the ability to build prototypes, integrations, and automation workflows.
• Strong understanding of enterprise IT Operations, observability ecosystems, incident management processes, and operational workflows.
• Ability to translate complex technical concepts into clear business value for both technical and non-technical audiences.
• Excellent presentation, communication, and stakeholder management skills.
• Proven ability to lead customer-facing technical discussions and influence decision-making across multiple organizational levels.
• Consultative mindset with strong discovery skills, able to identify customer needs and propose tailored solutions.
• Experience collaborating cross-functionally with Sales, Product, Engineering, Customer Success, and Professional Services teams.

Nice to Have:

• Experience with observability and monitoring platforms such as Datadog, Dynatrace, New Relic, Splunk, AppDynamics, or similar solutions.
• Familiarity with ITSM and incident management platforms such as ServiceNow, Jira Service Management, PagerDuty, OpenText, or similar tools.
• Understanding of CI/CD pipelines, change management processes, CMDBs, and service mapping concepts.
• Experience working with large enterprise customers in highly regulated or complex operational environments.
• Knowledge of AIOps concepts, event correlation, noise reduction, and automated incident response.

BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That's why the world's most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

• Competitive Equity
• Remote-first environment
• Generous PTO where you accrue roughly 25 days per calendar year
• Eight (8) paid holidays throughout the year
• Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
• UK Pension Scheme through NEST
• #PandaParent support with fully paid leave options
• Family Planning/Fertility Benefit
• Financial planning services
• Employee learning & development budget
• Values-based recognition (Quarterly and Annually)
• Social community & ERG programs
• Flexible work environment along with a work-from-home stipend to support remote work arrangements
• Values-based culture

Please note that visa sponsorship is not available for this position.