Associate Degree Apprenticeship Program - F&I Operations - January 2027

Zurich North America’s Apprentice Program The program launches at the beginning January 2027. About the program: Our innovative General Insurance Apprentice Program allows participants to simultaneously gain their first-time higher education and the experience to launch a rewarding career in commercial insurance. Remotely Apprentices will support our F&I Claims Shared Services Team with: Engaging with both internal business partners and external customers through various communication channels, including phone calls, to ensure effective and timely communication. Processing billing for Enterprise Rental Car (ERAC) reservations using the ARMS system. Preparation and sending cancellation letters for Guaranteed Asset Protection (GAP) coverage. Sorting and routing incoming GAP mail to appropriate claims teams, updating files as required. Monitoring and managing the Vehicle Service Contract (VSC) Outstanding Report by voiding and reissuing expired credit card entries and supporting other payment-related tasks. Assist with various administrative duties to ensure smooth team operations. Earn & Learn: The two-year program offered in the Pacific and Central timezone combines targeted virtual coursework at Harper Community College with relevant work rotations at Zurich North America’s Schaumburg, IL or remote office. The ideal candidate is seeking a first-time associate degree and has minimal college credits completed. Apprentices who successfully complete this two-year program will: Workin a paid, benefit-eligiblefull-time position at Zurich Work 3.5x a week, School 1.5x a week, paid for all 40 hours/week Earna tuition-free Associate in Applied Science degree in: Business Administration with a concentration in Insurance (Virtually at Harper College) Receivea Department of Labor Certificate of Apprenticeship Possesscredentials and skills for today’s ever-changing marketplace Basic Qualifications: High School Diploma or equivalent. Professional work experience not required. Must be enrolled and validated as college ready by Harper Community College Admissions. This is a separate application process that can take place concurrently to Zurich's application process. Preferred Qualifications: 1 or more years of work experience and/or leadership role in student activities and/or significant voluntary community service Interest in pursuing a career in the insurance industry Ability to balance multiple priorities between work and school deadlines Strong customer service skills Collaboration and problem-solving skills Ability to communicate with impact High degree of self-discipline and focus Attention to detail Ability to collaborate and work successfully in a team environment Intermediate computer skills, specifically Excel Ability to navigate learning and interactions in an online environment Strong written and verbal communication skills Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. For this position, the hourly rate is 20.67, plus a short-term incentive bonus of 5%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - Illinois Virtual Office, AM - Arizona Virtual Office, AM - Colorado Virtual Office, AM - Washington St Virt. Office Remote Working: Yes Schedule: Full Time Employment Sponsorship Offered: No #J-18808-Ljbffr Zurich NA