Training and Development Manager

Training & Development Manager Reports to: Chief Operating Officer FLSA Status: Exempt Department: Operations Location: Tempe, Arizona 85283 Pay Range: DOE Position Summary The Learning and Development Manager will help grow operations by supporting our leaders' continuous development. Areas of focus include increasing sales, leadership development focusing on human relations, compliance with state regulations, and creating consistent practices and training. The ideal candidate will have previous experience in cannabis, training, and influence to lead others. This position will have the opportunity to support all stores across all of our locations. This role will have the opportunity to travel to other states and build relationships throughout the organization. This position is based at our Tempe, AZ office, and is an entirely onsite role (no remote work options). Responsibilities Developing and implementing training for budtenders (sales associates) of all levels, to increase customer service-based sales, and also developing all front-end personnel to meet the expectations of their responsibilities. Evaluate organizational training needs via surveys, interviews, and performance data. Design curricula, online modules (LMS), and hands‑on workshops. Analyzing current staffing levels across all stores, making adjustments to staffing needs depending on the sales of the location. Creating a customer experience from quality control on displays, dress code enforcement, workflow, and better utilization of labor hours. Modeling and implementing free space time, and what tasks can be completed during less busy times to maximize the completion of projections. Understanding the products, deals, and upselling opportunities, and being able to influence the team to use tactics developed to ensure the customers are satisfied. Focusing on setting sales, creating more system accuracy, identifying basket size, and understanding the opportunities, educating on margins and what they mean, and creating goals around metrics needed in each location to build profit margins. Education on inhouse vs third party vendor products. Creating an open dialogue around expectations to manage employee relations before they escal... #J-18808-Ljbffr