Resident Services Coordinator

Resident Services Coordinator

A mission-driven property management organization is seeking a compassionate and experienced Resident Services Coordinator to lead the design and delivery of programs that support and enrich the lives of residents living in affordable housing communities. This full-time leadership position works in close collaboration with property management teams to foster resident stability, engagement, and community well-being. The RSC will also play a key role in building partnerships with local service providers and securing funding opportunities to support resident services.

What You'll Do:

• Collaborate with property management teams to identify and coordinate programming that promotes housing stability and resident success
• Support RSCs and site staff in developing resident engagement goals and measurable outcomes
• Design and implement programs that help reduce rent arrears, improve lease compliance, and promote positive resident relationships
• Establish and maintain strong partnerships with community-based organizations, service providers, and funders
• Train RSCs on using an outcome tracking tool to evaluate program success and report results
• Lead efforts to identify and secure funding opportunities at the local and national level
• Analyze performance data and apply findings to improve service delivery
• Host regular check-ins with site teams to problem-solve challenges and plan engagement events
• Understand resident concerns and coordinate support through appropriate referrals and resources
• Oversee the planning of community-building events and seasonal celebrations
• Prepare standardized, site-specific monthly newsletters across all properties
• Maintain accurate records, documentation, and reporting to meet internal and external requirements
• Prepare monthly reports for leadership and funders
• Manage resident engagement budgets and any grant-funded program budgets
• Represent the organization professionally in meetings with local agencies, funders, municipalities, and community stakeholders
• Participate in professional development and organizational training opportunities

Why You Matter:

Your leadership will directly impact residents' lives, helping them access critical resources, build stronger communities, and remain stably housed. You'll support a passionate team, develop strategic partnerships, and shape programs that strengthen communities and create lasting change.

What It Takes:

• Bachelor's degree in social work, human services, or a related field
• 3–5 years of experience in community engagement, program development, staff supervision, and partnership management
• Demonstrated success in securing grant funding
• Strong understanding of HUD, Fair Housing, and related affordable housing regulations
• Ability to oversee and support teams across multiple sites
• Excellent written, verbal, and organizational communication skills
• Cultural competency and ability to work effectively with diverse communities
• Experience leading or facilitating community meetings and events
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), outcome tracking systems, and property management platforms like Yardi
• Self-starter with the ability to prioritize, manage deadlines, and work independently
• Flexibility, empathy, and a sense of humor highly valued
• Reliable transportation required for regular regional travel