Patient Access Representative I

Patient Access Representative I

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: The Patient Access Representative I is commonly the first point of contact for patients and provides the first impressions of our healthcare system. They accurately register patients for healthcare services, facilitate and guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Rep is responsible for all aspects of the patient registration process.

Responsibilities:

• Greets and incorporates patients and families into our system of care, ensuring positive customer service through demonstration of a caring, professional, and helpful disposition.
• Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information.
• Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards.
• Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services
• Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable, uses and explains price estimation tool to provide best accurate financial obligations to patients.
• Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance
• May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients
• Ability to work onsite and travel in a reliable vehicle between assigned locations with predictable, reliable, and prompt attendance.

Other information:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent standing, walking, and movement between departments or patient care areas.
• Occasional lifting, carrying, pushing, or pulling of items weighing up to 25 pounds
• Regular use of hands and fingers for data entry, typing and handling paperwork
• Visual acuity required to read computer screens, documents, and patient information accurately
• Ability to communicate clearly and effectively in person and over the phone
• May occasionally need to bend, stoop, or reach

Qualifications:

Required:

• High school diploma or GED equivalent
• Experience performing in a customer service capacity
• Experience working in a business system, such as an electronic medical recordkeeping (EMR) point of sale (POS) or inventory system

Preferred:

• Experience or formal instruction in the use of medical terminology
• Experience working or with one or more electronic medical recordkeeping (EMR) system