Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2017 and currently lead a team of three. Before becoming a State Farm agent, I spent 20 years in educational sales, where I developed a passion for building relationships, helping people, and providing exceptional service.

Giving back to the community is important to our agency. We regularly support local organizations through sponsorships and volunteer efforts, and we enjoy being involved in the communities we serve.

Our agency offers PTO, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. Our culture is built around providing outstanding customer service while maintaining a fun, supportive, and hardworking environment.

I'm looking for someone who is customer-focused, coachable, motivated, and sales-minded. If you have a strong work ethic, enjoy helping others, and are eager to learn and grow, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kari Van Ert - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.