Systems Admin
Infinite Resource Solutions
Role Overview
We are seeking a Systems Administrator to join our Technology Operations team. This role is ideal for a technical generalist, eager to grow and contribute to a collaborative, mission-driven environment. The position focuses on triaging ServiceNow requests, supporting Google Workspace and Apple device management, and participating in project and security initiatives.
Key Responsibilities
- Triage and resolve ServiceNow requests (50-60% of time) for the systems team.
- Provide sysadmin-level support for Google Admin Console, Jamf (Apple MDM), Okta, and related tools.
- Act as the first escalation point above help desk (not entry-level help desk, but junior sysadmin).
- Troubleshoot MFA issues, group policies, group assignments, and user access requests.
- Participate in project work (e.g., integrations, operational improvements, technology rollouts).
- Conduct routine business-as-usual tasks, including monthly and quarterly user access audits.
- Support security posture improvements and collaborate with the security team.
- Assist with technical debt remediation and operational excellence initiatives.
- Attend team meetings and integrate closely with the systems and security teams.
Technical Environment
- Google Workspace (Admin Console, user/device management)
- Apple Devices (Jamf MDM, Mac/iOS support)
- Okta (Identity & Access Management)
- ServiceNow (Ticketing & workflow)
- Slack, Zoom (Collaboration tools)
- Familiarity with Windows Server, Chrome OS, and endpoint management tools is a plus.
Qualifications
- 2-4 years of relevant IT/systems administration experience.
- Hands-on experience with Google Workspace and Apple device management (Jamf preferred).
- Familiarity with Okta, ServiceNow, and common SaaS/collaboration tools.
- Basic understanding of security practices, user access audits, and MFA troubleshooting.
- Strong communication and teamwork skills.
- Ability to work in a hybrid schedule (on-site 3 days/week).
- Growth mindset and willingness to take on project work.
Nice to Have
- Experience in an educational or multi-site environment.
- Exposure to security audits or policy rollouts.
- Scripting or automation experience (not required, but a plus).
Vacancy posted 2 hours ago
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