Senior Product Support Manager

Role Description

The Senior Product Support Manager serves as a strategic leader and key liaison between Blue Bird Corporation and our premier dealer/fleet partners. You are responsible for driving high-level parts and service sales growth by architecting and overseeing the execution of comprehensive Parts & Service Business Plans. Beyond standard relationship management, you will synthesize market intelligence to influence corporate business development and mentor regional partners to achieve operational excellence.

Essential Duties and Responsibilities

• Strategic Leadership: Act as the primary corporate representative for specified geographic regions, overseeing complex dealer/fleet portfolios to ensure alignment with Blue Bird’s long-term growth objectives.
• Business Planning & Execution: Lead dealers in the creation of sophisticated annual business plans; monitor high-level performance metrics and pivot strategies to exceed aggressive annual revenue and service targets.
• High-Touch Relationship Management: Conduct quarterly executive-level dealer reviews to resolve systemic issues and implement proactive action plans.
• Training & Capability Building: Design and deliver advanced product, systems, and sales training programs for dealers and end-customers.
• Operational Governance: Audit dealer/fleet service operations to ensure strict adherence to Blue Bird standards, including market coverage strategies (mobile service, Authorized Repair Centers) and technician certification pathways.
• Market Intelligence & Pricing: Provide corporate leadership with actionable competitive intelligence; authorize strategic pricing adjustments to capture market share while protecting critical gross margins.
• Inter-Departmental Synergy: Coordinate with Regional Sales Managers (RSMs) and Aftermarket teams to streamline service resolutions and maximize regional organizational effectiveness.
• Change Management: Facilitate and oversee critical dealer transitions, including new start-ups and complex closures.
• Goodwill Administration: Manage and adjudicate goodwill requests for assigned Areas of Responsibility (AOR) with high fiscal accountability.

Qualifications

• Self-motivated, able to work in an environment with limited direct supervision.
• Proven ability to lead and deliver results in remote environments with minimal supervision.
• Expert level collaboration skills, capable of aligning field personnel and corporate management toward unified goals.
• Must be able to collaborate with co-workers in the field and at corporate.
• Extensive sales or marketing experience in the automotive, medium/heavy truck or school bus industry is desirable.
• Demonstrate a high level of energy, drive, enthusiasm, initiative, commitment, professionalism and a positive attitude.
• Strong relationship building skills.
• Ability to work proficiently on a cross functional team to achieve project goals.
• Excellent people, time management, communication (verbal and written), customer service and interpersonal skills.
• Superior problem solving, negotiation and facilitation skills.
• Ability to understand and follow written and oral instructions, with acute attention to detail.
• Ability to manage diverse assignments under tight deadlines.

Requirements

• Bachelor’s degree in business administration, Data Science, Engineering, Marketing or any other related field.
• 7+ years of Regional/Territory sales management experience.
• If no degree, 12+ years of experience.
• U.S. Passport and valid Driver’s license.
• All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

Benefits

• Continued Professional Development.
• Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching.

Work Conditions

• Office environment and production environment.
• Frequent travel required, approximately 50%.
• Must work in a manufacturing environment with exposure to heat, cold and noise.
• Fast-paced production area with moving objects and sheet metal.
• Occasional periods of standing or sitting for extended periods of time.
• You must wear appropriate PPE when and where required.
• Frequent weeks working 40+ hours.
• Frequent communication with people throughout the day.