Sales Associate

Job Description

Job Description

About us

ShipNYC is a small business in Floral Park, NY. We are engaging, agile and customer-centric.

Our work environment includes:

• Lively atmosphere
• Flexible working hours
• Growth opportunities

The person in this position provides world-class customer service by expertly boxing and packaging customer products, receiving and processing packages for courier shipment, providing telephone support, and operating point-of-sale devices to complete transactions. In addition, this role involves operating and managing professional printing equipment, producing high-quality print jobs, and demonstrating the ability to quickly learn and master new printing technologies. The Sales Associate serves as a printing and shipping agent and advises customers with confidence, offering accurate information about our wide range of products, printing services, and best-value solutions, while upholding industry best practices and company standards.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices active listening and effective communication with customers, ShipNYC Store team members, and leadership
• Takes ownership of each customer’s shipping and printing needs, offering accurate information and viable solutions
• Operates, maintains, and troubleshoots professional printing equipment to produce high-quality print jobs
• Assists customers with expert boxing and packaging, recommending and selling appropriate products to ensure safe and efficient shipping
• Receives, sorts, and distributes USPS, UPS, and FedEx mail accurately to customer boxes
• Demonstrates initiative in learning all product and service offerings, including printing, shipping, and packaging solutions, as well as current industry trends
• Provides prompt, efficient service and expertise in shipping, mailing, and printing operations
• Prepares and verifies completed documentation for shipping and related transactions
• Assists with additional center services, including faxing, scanning, copying, mailboxes, notarial services, and printing support
• Maintains and organizes a clean, safe, and efficient working environment
• Performs other duties as assigned to support overall store operations

Education/Training

• High school diploma or GED required
• 1 year of hands-on printing experience preferred

Preferred Experience

• Shipping experience desired but not required
• Notary experience desired but not required. We ask (and pay for) all of our employees to become NYS Notaries

Required Traits

• Strong communication and people skills
• Strong verbal and written communication skills, including spelling and math
• Able to operate a wide variety of business equipment
• Prompt, reliable, and responsible

Physical Requirements

• Able to lift 50+ pounds
• Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person.
• Able to help customers with boxing and packaging their materials

Other

• At no cost to themself, the employee must be willing to study and become notary certified by the state of New York during the first month of employment.

Pay: From $21 per hour

Expected hours: 40.0 per week

Work Location: In person

ShipNYC is a fast-growing, veteran-owned print and shipping business serving local businesses, schools, and organizations. We specialize in commercial printing, wide-format signage, and logistics solutions, with a strong focus on customer relationships and growth.

Company Description

ShipNYC is a fast-growing, veteran-owned print and shipping business serving local businesses, schools, and organizations. We specialize in commercial printing, wide-format signage, and logistics solutions, with a strong focus on customer relationships and growth.