Member Experience Representative
$19 - $21 per hourParamount Staffing
Member Experience Representative Location: Virginia Beach, VA 23452
Pay: $19.00-$21.00 per hour, based on experience
Bilingual Pay: Additional $1.00 per hour for verified Spanish bilingual candidates
Schedule: Full-Time | Monday-Friday with rotating/assigned Saturday coverage
Start Dates: Upcoming classes
Are you passionate about helping people and building meaningful relationships? We are seeking a customer-focused Member Experience Representative to join a fast-paced financial services contact center. This is more than a typical customer service role! You will have the opportunity to build relationships with members, solve complex problems, and use a consultative approach to recommend products and services that fit their financial needs. What You'll Do
Pay: $19.00-$21.00 per hour, based on experience
Bilingual Pay: Additional $1.00 per hour for verified Spanish bilingual candidates
Schedule: Full-Time | Monday-Friday with rotating/assigned Saturday coverage
Start Dates: Upcoming classes
Are you passionate about helping people and building meaningful relationships? We are seeking a customer-focused Member Experience Representative to join a fast-paced financial services contact center. This is more than a typical customer service role! You will have the opportunity to build relationships with members, solve complex problems, and use a consultative approach to recommend products and services that fit their financial needs. What You'll Do
- Assist members with questions regarding accounts, payments, transfers, loans, account openings, and digital banking
- Resolve member concerns with a strong focus on first-call resolution
- Build relationships and identify opportunities to recommend helpful products and services
- Assist members with applications and successful adoption of products and services
- Complete outbound follow-up calls and document all interactions
- Navigate multiple systems and maintain accurate documentation
- Follow established procedures, regulations, and fraud-prevention standards
- Support additional communication channels as you gain experience, including chat, text, and video
- Strong customer service experience is required
- Sales or consultative selling experience is strongly preferred
- Contact center, banking, credit union, or other financial services experience is a plus
- Excellent communication and relationship-building skills
- Comfortable handling longer, more detailed customer conversations
- Strong computer and multitasking skills with the ability to navigate multiple systems and tabs
- Stable work history and professional communication skills
- Spanish bilingual candidates are strongly preferred, but bilingual skills are not required
- $19.00-$21.00 per hour based on experience
- Additional $1.00 per hour for verified Spanish bilingual candidates
- Medical, dental, and vision benefits
- 401(k) with a 6% company match and immediate vesting
- Paid vacation, sick time, and holidays
- Educational assistance
- Student loan repayment support
- Life and disability insurance
- Career growth opportunities
Vacancy posted 2 days ago
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