Customer Retention Specialist - Remote

Outside of United States | Posted on 04/13/2026 About the Role Retention Specialist – Customer Success Team Role and Responsibilities Initiate outbound calls to retain customers and collect payments over the phone. Provide resolution to customer issues or concerns by asking probing questions. Identify the root cause of why a customer is choosing to leave the program. Attempt to overcome objections and retain customers with approved responses and solutions. Use effective negotiation skills to net results and meet productivity objectives. Research and sell company’s products and offers that are most likely to help customers. Maintain and strengthen loyalty in customer relationships through friendly, professional, and accurate communication. Maintain an acceptable retention save level and Department policies as well as schedule adherence (for shifts, breaks and lunches). Assist in maintaining and monitoring electronic data for established customers. Assist with administrative duties and projects as assigned within the Department. Desired Qualifications Highly motivated and eager to earn hourly rate plus commission. Fluent in English and have superior phone etiquette skills. Professional sales or retention experience. Strong interpersonal skills, maturity, and good judgment, capable of communicating with a diverse range of individuals. Experience handling difficult and irate customers. Problem‑solving, critical thinking and decision‑making skills. Comfortable working with Google Suite products. Data entry accuracy. Proficient in basic math skills. Employment Details Type: Full Time Schedule: Flexible schedules available weekdays between 10 AM and 8 PM Eastern. Remote: 100% Online; home‑based OUTSIDE of the USA. #J-18808-Ljbffr