Inside Account Specialist

Re-engage customers whose purchasing activity has lapsed Manage customer interactions using CRM software, track sales activities, and maintain accurate records Collaborate with Category Sales Specialists, Sales Operations, and Customer Service Teams Identify customer needs and develop value-added proposals and pricing strategies Oversee pricing negotiations and make on-the-spot pricing decisions Manage the sales funnel to close opportunities and achieve reactivation goals Participate in ongoing training programs and workshops Engage customers by phone, video, and digital correspondence Provide progress updates on weekly and monthly reactivation targets and KPIs Achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts Address inquiries, resolve issues, and ensure customer satisfaction Requirements Persuasive communication skills, with an emphasis on active listening Excellent organizational and time management skills A solution-oriented mindset with a focus on results and self-motivation Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base Ability to thrive in a team-oriented sales environment Coachable, with the ability to adapt and incorporate feedback effectively Previous experience with a sales budget and history of exceeding quota, activity metrics, KPIs 1+ year account management or related experience Previous experience with MS Word, Outlook, Excel, and PowerPoint High school diploma / GED Core Competencies Demonstrates strong persuasive communication and active listening skills to effectively engage customers and drive sales. Proven ability to manage customer interactions, track sales activities, and achieve reactivation goals through strategic pricing and value-added proposals. Highest-signal resume keywords Persuasive Communication Skills Sales Funnel Management CRM Software Proficiency Account Management Experience KPI Achievement Hard Skills Sales Strategy Development Pricing Negotiation Sales Activity Tracking Customer Reactivation Sales Budget Management Soft Skills Active Listening Organizational Skills Time Management Solution-Oriented Mindset Team Collaboration Industry Keywords Customer Engagement Sales Metrics Customer Satisfaction Sales Quota Gross Profit Goals Tools & Technologies CRM Software MS Word Outlook Excel PowerPoint #J-18808-Ljbffr