Director of Resident Services

Job Description

Job Description

About Discovery Management Group

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2027. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Discover Your Purpose with Us at The Landing of Poughkeepsie

As Director of Resident Services , you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

Your Role:

As the Director of Resident Services , your role includes providing hands-on care and physical and emotional support to each resident while maintaining a safe and comfortable home-like environment.

Position Highlights:

• Status: Full time
• Schedule: Traditional leadership workweek with flexibility required based on business and operational needs that includes Manager on Duty hours as well as on call for emergency situations
• Location: Poughkeepsie
• Rate of Pay: varies depending on experience
• Travel: optional

What You’ll Do:

• Makes all residents, whether new move-ins or those who are already established, feel at home and lets them know there is someone who can and will help them with any queries or problems they may have with a focus and goal on Resident retention.
• Identifies residents with particular physical or mental needs and recommends necessary services. Follows up with visits and phone calls until situation is resolved or improved.
• Tracks resident hospitalization and emergency room visits and makes routine hospital/rehab visits to coordinate services upon return.
• Coordinates resident follow-up care, with discharge planner to facilitate timely and safe return to the community.
• Participates in coordination of care with Community wellness providers and home health agency provider.
• Assists in coordinating visiting physician’s patient schedule.  Works with contracted Home Health Care nurse, as appropriate.
• Oversees Resident Ambassador Program.
• Acts as liaison between IL and AL. Attends staff meetings of both communities as deemed necessary; assists in the transition of residents from the Independent to the Assisted Living Community.
• Manages all parking for new residents (both golf and car parking) to ensure revenue is tracked and organized and all payments are being received.
• Maintains awareness of ill and/or depressed residents. Visits personally and by phone.
• Assists residents with physical disabilities with check writing, business correspondence, long distance calls, etc.
• Maintains a “Hot List” of residents who may need monitoring for physical and/or emotional problems.
• Attends Hospitality Committee meetings; purchases welcome gift supplies, etc.
• Makes name plates for apartment doors.
• Makes arrangements to provide complimentary boxed lunches for new arrivals.
• Attends monthly Birthday/Anniversary resident parties and Newcomers Wine and Cheese reception.
• Assists in event marketing.
• Maintains a Resident Profile database.
• Advises residents of community resources and professional services.

  Maintains a high visibility in the community by mingling with the residents at meal times, during social events and monthly resident meetings.

• Ensures that all resident concerns and problems are relayed to the proper department and follow up to ensure finalization.
• Obtains resident’s permission to film apartments for promotions, etc. by having them sign Model Release form.
• Initiates correspondence or projects regarding resident issues or attends meetings, as requested by the Executive Director.

Qualifications:

• High School degree or equivalent is required.

  Licensed Practical Nurse, clinical, medical or AL background preferred

• Prior experience with seniors required.

• If use of personal vehicle is required for business purposes, you must hold a valid driver’s license in good standing, successfully complete the MVR verification and approval process, and maintain at least the minimum insurance coverage required by your state.

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2027!

A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose!

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Benefits You’ll Enjoy

For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). 

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.

Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: