Customer Service Representative

Job Description

Job Description

Take Your Career to the Next Level with Weather Tite Windows!

Company Overview: Weather Tite Windows is a specialized home improvement company based in Tampa, Florida, providing replacement windows and doors for residential and commercial properties throughout the Tampa Bay area. Since our founding in 2006, we have focused on providing high-quality, energy-efficient solutions designed to withstand Florida's unique climate. More than just a business, we have built a special culture where team members truly support one another in a collaborative environment. Our leadership is personally invested in the mentorship and professional development of every team member, and we are looking for talented individuals who want to grow their careers alongside our expanding organization. This role will report to our Office Manager.

Role Overview:

Weather Tite Windows is looking for a Customer Service representative that will serve as the primary engine for sales growth by managing 75 inbound calls per day to qualify leads and schedule appointments. Reporting to our Office Manager, you will ensure high-level accuracy in lead documentation and seamless coordination between homeowners and the sales team. This role is essential to improving department performance within a scaling organization. By maintaining confident and professional communication, you directly contribute to the success of Weather Tite Windows.

Responsibilities :

• Maintain confident, professional, and empathetic communication when interacting with homeowners, contractors, and third-party partners.

• Qualify leads by assessing customer needs and provide sales teams with key neighborhood data, such as flood zones and past project history, to help them prepare for consultations.

• Execute established communication scripts with precision to ensure consistent brand messaging and maximize appointment setting rates.

• Identify and escalate complex customer concerns or high-priority leads to relevant leadership to ensure rapid resolution.

• Assess customer needs accurately to ensure that sales representatives are matched with high-value opportunities.

• Seamlessly schedule and coordinate sales consultations between homeowners and the field sales team to maintain an active project pipeline.

• Forward calls effectively to the correct departments, ensuring that all customer inquiries—from warranty claims to sales—reach the appropriate team without delay.

• Manage up to 75 inbound calls per day, serving as the primary engine for sales growth by qualifying residential and commercial leads.

Role Requirements :

• Demonstrated ability to learn and navigate complex CRM systems, with a preference for candidates experienced in HubSpot.

• Proven aptitude for mastering modern office phone systems and maintaining high engagement levels across a high volume of inbound calls.

• Proven high-level attention to detail

• A motivated self-starter who can maintain high productivity and meet daily call targets with minimal supervision.

• Willingness to undergo a standard drug screening prior to the commencement of employment.

Logistics:

• Reports to Office Manager

• On-site in Tampa, FL

• Willingness to undergo a drug test prior to employment

• Compensation: $21.00 - $24.00/HR 

Benefits:

• 401(k) with Safe Harbor Match: eligible after just 3 months, with a company match of up to 4%

• PTO starting at 10 days and scaling up to 17 days annually
• All major federal holidays observed, plus extended long weekends throughout the year