Project Manager

Key Responsibilities Lead end-to-end delivery of wave migrations, from discovery and development through deployment. Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption. Influence executive stakeholders to prioritize and support migration efforts. Coordinate with a team of 16 project managers, ensuring alignment and shared learnings across the initiative. Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases. Drive change management and delivery strategies tailored to contact center operations and cloud platform transitions. Oversee integration of technologies such as IVR systems and agent scheduling tools. Required Qualifications Extensive experience in project management, change delivery, and change management within the financial services industry. Strong understanding of contact center operations and consumer banking. Proven ability to manage projects using both Waterfall and Agile methodologies. Experience with cloud platform migrations, especially involving customer service agents (preferred). Familiarity with technology integrations impacting agent performance and scheduling. Ability to work in a fast-paced, high-stakes environment with shifting priorities. Preferred Tools & Technologies Experience with Monday.com or similar project management tools. Understanding of cloud technologies and their impact on contact center functionality. #J-18808-Ljbffr