Associate Delivery Manager

What To Expect The Delivery Manager at Tesla is at the forefront of delivering exceptional customer experiences, fostering team development, and overseeing day-to-day vehicle delivery operations. Success in this role demands consistent achievement across customer satisfaction, team management, operations, and financial goals. The ideal candidate combines technical acumen for effective communication, strong time‑management skills, and a passion for leading transformative change. To thrive at Tesla, you should be energetic, highly organized, and deeply committed to sustainable energy. While individual contributions are valued, teamwork is crucial for achieving the highest level of success. Recognition is reserved for those who empower their team and contribute to collective success. What You'll Do Lead Delivery Vehicle Preparation Team and manage documentation. Manage vehicle prep operations, tasks and projects including vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization, maintenance, and coordinator support. Meet and exceed KPIs and partner to achieve sales and delivery targets along with P&L requirements for the location. Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality. Recruit, train, and develop management team and employees, ensuring all positions are filled in a timely manner. Provide regular feedback to employees and ensure adherence to Tesla policies, dress code, and grooming guidelines. Ensure facility maintenance and showroom presentation adhere to brand standards and control store expenses, continually striving to reduce costs. What You'll Bring Bachelor’s degree, 2+ years applicable experience, proven track record to meet or exceed goals in a service‑focused industry, or equivalent experience. Proven capacity to lead field, technical repair, or manufacturing teams in a fast‑paced, technology‑driven environment with strong customer‑facing responsibilities. Excellent communication, time‑management, and problem‑solving skills, and ethical execution of Tesla standards. Ability to develop collaborative relationships as a well‑respected, trusted partner. Ability to work evening hours, weekends, and holidays in a retail environment. Valid driver’s license required. For roles in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: possession of a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles is required to engage in sales activities. For roles in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: a Notary license is preferred; Tesla will provide assistance if required. Compensation and Benefits Along with competitive pay, as a full‑time Tesla employee you are eligible for the following benefits at day 1 of hire: Medical plans – plan options with $0 payroll deduction. Family‑building, fertility, adoption and surrogacy benefits. Dental (including orthodontic coverage) and vision plans, both with $0 paycheck contribution. Company‑Paid Health Savings Account (HSA) contribution when enrolled in a High‑Deductible medical plan with HSA. Health and Dependent Care Flexible Spending Accounts (FSA). 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits. Company‑paid Basic Life, AD&D. Short‑term and long‑term disability insurance (90‑day waiting period). Employee Assistance Program. Sick and vacation time (flex time for salary positions, accrued hours for hourly positions) and paid holidays. Back‑up childcare and parenting support resources. Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance. Weight loss and tobacco cessation programs. Tesla Babies program. Commuter benefits. Employee discounts and perks program. #J-18808-Ljbffr Tesla