Senior CRM Solution Architect

Eligibility Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. Overview The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers through licensing, enforcement, and research activities on behalf of the community. Responsibilities Provide architectural leadership for the agency's enterprise CRM ecosystem, encompassing Dynamics 365, Dataverse, model‑driven and Canvas Apps, and Power Automate flows, ensuring alignment with Microsoft Power Platform best practices and Well‑Architected Framework guidance. Define and govern integration patterns to ensure secure, scalable, and maintainable connectivity between the CRM platform and internal and external agency systems. Establish and maintain end‑to‑end solution architecture spanning application design, data modeling, and security frameworks. Provide architectural guidance on CRM configurations, customizations, and extensions implemented by the development team. Perform selective hands‑on development for high‑complexity components such as plugins, integration services, and architectural prototypes. Lead data modeling and reference/master data governance to ensure consistency and interoperability across BA, AIMS, OLPS METS, FEMS, Licensing, and other agency systems. Define and enforce architecture standards, solution layering strategies, ALM practices, and DevOps pipeline design for CRM applications. Conduct design reviews, assess technical risks, and recommend mitigation strategies. Support modernization initiatives including cloud readiness, platform optimization, and Power Platform adoption. Collaborate with DBAs, infrastructure teams, and cybersecurity to ensure secure, performant, and compliant CRM solutions. Collaborate with PMO staff on requirements clarification, release planning, and alignment of technical solutions with program needs. Produce architectural documentation, diagrams, and reference models to support long‑term maintainability. Minimum Qualifications

• 1) A baccalaureate degree from an accredited college, including or supplemented by twenty‑four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full‑time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
• 2) A four‑year high school diploma or its educational equivalent and six (6) years of full‑time satisfactory software experience as described in “1” above, including one year in a project leader capacity or as a major contributor on a complex project; or
• 3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full‑time software experience in a project leader capacity or as a major contributor on a complex project.

NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements. Special Note: To be eligible for placement in Assignment Level IV, in addition to the qualification requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or online applications programming. Preferred Skills Extensive experience with Microsoft Dynamics CRM / Dynamics 365 CE, including enterprise‑scale solution design and architectural patterns. Deep understanding of Dataverse, entity modeling, relationships, security architecture, and solution layering. Experience designing enterprise integrations using REST APIs and .NET components. Ability to perform selective hands‑on development for high‑complexity components (plugins, integration services, architectural prototypes). Strong knowledge of Power Platform (model‑driven apps, Power Automate, Power Apps) and its role in enterprise architecture. Experience defining ALM processes, solution lifecycle strategy, and integration with DevOps pipelines. Strong understanding of enterprise data modeling, reference/master data governance, and cross‑system data flows. Familiarity with Azure integration concepts (authentication, API management patterns) as they relate to Dynamics 365. Ability to lead design discussions, produce architectural documentation, and guide development staff. Experience with C#/.NET Application Development. Experience with API Development and Integration. Experience with Dataverse / Dynamics 365 Data Modeling. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City Residency is not required for this position. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr CONSUMER AND WORKER PROTECTION