Engagement Specialist

Schedule Mon – Fri 7:00am – 7:00pm hours of facility Location 1800 North Hancock Road, Minneola, FL 34715 Responsibilities Serves as a brand ambassador, enlivening the institution's and department's mission, vision, values, and service standards. Guides consumers through their experience, providing information about services, hours of operation, and highlighting features, events, and engagement tools. Assists consumers in scheduling appointments and maintains knowledge of scheduling policies and procedures. Confirms patient demographics and account information is accurate and completed prior to visit. Provides support in the execution of experiences and meets or exceeds consumer needs, demonstrating a sense of urgency to recover any service gaps. Interacts with all consumers and team members using the prescribed communication model. Speaks and writes using clear and professional language, demonstrating age‑specific communication skills for consumers with the ability to assess and interpret relevant data. Maintains working knowledge of scheduling systems, authorizations/pre‑certifications, and benefit memos to meet and exceed consumer expectations. Preserves understanding of patient accounts to ensure expeditious billing and protect the financial standing of the institution, facilitating patient connections to billing services. Meets or exceeds upfront collections by facilitating the consumer payment process through the payment portal or application. Ensures lobby environments are clean and professional. Receives, records, and relays messages accurately, completely, and legibly, responding within established standards. Performs other duties as assigned. Knowledge, Skills, and Abilities High level of emotional and situational intelligence [Required] High level of skill in service excellence and service recovery [Required] Skilled in interpersonal, oral, and written communication [Required] Ability to work in multiple computer systems as well as adapt to technology updates [Required] Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines [Required] Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers [Required] Hospital, Medical Practice or Physician office experience [Preferred] Knowledge of medical terminology [Preferred] Previous team lead/supervisory experience [Preferred] Bilingual [Preferred] Education Associate [Required] Bachelor's [Preferred] Field of Study N/A Work Experience

1. year of healthcare/hospitality experience [Required]
2. years of healthcare/hospitality experience [Preferred]

Hospital, Medical Practice or Physician office experience [Preferred] Previous team lead/supervisory experience [Preferred] Additional Information An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: Associate's degree AND 1+ year of healthcare/hospitality experience [Required] OR High School Grad or Equiv AND 3+ years of healthcare/hospitality experience [Required] Licenses and Certifications Basic Life Support - CPR Cert (BLS) [Preferred] Physical Requirements Physical Requirements - Pay Range $15.87 - $25.38 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr AdventHealth