Configuration Analyst

Title: Configuration Analyst
Location: 5 days onsite in Austin, TX
1) CANDIDATE MUST ALREADY LIVE IN THE AUSTIN TX AREA (WITHIN 45 MILES)
2) THEY MUST NOT BE CURRENTLY TRAVELING SO IN ADDITION TO LIVING IN THE AUSTIN AREA THEY CANNOT BE OUT OF TOWN TRAVELING FOR WORK OR ON VACATION ETC

Interview: 2 rounds - first a video then there will likely be a 2nd in person
Duration: 12mo plus


make sure the skills from job are on resume
Visas (most work just no OPT


Oversee CMDB support services according to SLA, including requests to provision and de-provision CIs, and regular maintenance work such as ServiceNow discovery
• CMDB Health Checkup, De-Duplication Tasks, Data Cleanup and reporting.
• Responsible for daily administration, stability, and performance of CMDB.
• Responsible for managing the CMDB Health Dashboard administration.
• Create and maintain custom and out-of-the-box integrations.
• Review critical incident outage resolution results and responses and dispositions of failed changes due to CMS-related issues.
• Ensure that CMDB data is available and reliable to support other ITSM processes (Change, Incident, Problem, etc.
• Knowledge of CMDB CSDM and CI relationship.
• Knowledge of CMDB Ownership Process.
• Knowledge of CI and Asset LCM process
• Knowledge of Transform Maps
• CMDB Analysis, Reporting, PA, CSA, and Discovery Certifications.

Minimum Yrs of Experience, Skills, and Qualifications


Years Skills/Experience
2 Experience with IT Asset Management (ITAM)
3 Experience with IT Configuration Management Health and Data Management
3 Experience with Configuration Management Database (CMDB)
2 Experience with Common Service Data Model (CSDM)
1 Experience with IT Operations management
1 Experience with ServiceNow Discovery
2 Experience with IT Service Management, ITIL practices
3 Strong verbal and written communication skills.


Preferred Skills and Qualifications


3+ Experience with IT Service Management, ITIL practices
2 Demonstrated detail-oriented work and a strong interest in the type of work that requires attention to detail.
1 Understanding of how vendor, contracts, and software licenses data must be related to each other and assets within a CMDB
1 ITIL Foundations or ITIL Practitioners Certification