Resident Services Manager - The Mark Austin

The Resident Services Manager’s primary goal is to assist the Community Manager with the property’s daily operations and management, with a detailed focus on account receivables and servicing residents. The Resident Services Manager places residents’ needs, requests, and follow‑up as a top priority and maintains a level of professionalism and courtesy at all times. Responsibilities Financial Management Oversee the timely collection of rental and miscellaneous income due from current and former residents Make daily bank deposits by check scanner or manual deposit, ensuring accuracy of daily bank deposits and account data entry Manage resident accounts and closely monitor delinquencies Prepare balance due and credit memos, delinquency reports, and recap collection efforts Process evictions and negotiate payment plans for former resident balances Work closely with the collection agency on collecting former balances Assist the Community Manager in preparing for month‑end pre‑close and processing month‑end financial reporting Assist the Community Manager with the accounts payable process Customer Service Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations Maintain active and effective communication with residents, parents, and university personnel Contribute to the monthly newsletter and resident communications Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities Assist in mediation and resolution of resident conflicts by encouraging respect for and appreciation of individual differences Develop and maintain resident retention programs Leasing & Marketing Assist with leasing and marketing as needed General Administration Ensure confidentiality of client, resident, and company information Coordinate and attend all staff meetings and any special or emergency meetings Understand and adhere to Landmark Properties policies and procedures and Fair Housing laws Maintain a clean and professional work environment Assist in corporate projects as requested Assist the Community Manager with daily operations of the property Personnel Assist in development and supervision of staff Facilities Assist the Community Manager in creating and implementing a successful turn plan Ensure staff utilizes the Facilities module in Entrata to track, close, and follow up on all service requests Regularly walk the property to identify and address maintenance issues Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues Initiate billing and collection of charges for damages discovered in quarterly inspections Risk Control Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources Document and address behaviors of residents that violate the law or the community lease agreement Identify and report safety and security risks to the Community Manager In the absence of the Community Manager, prepare and submit incident reports Assist the Community Manager in handling emergency situations in conjunction with the corporate team Requirements Bachelor’s degree strongly preferred; high school diploma required 2 years of experience in various positions in a residential rental community preferred Student housing experience strongly preferred Strong financial, organizational, analytical, and decision‑making skills Strong internet, word processing, and spreadsheet skills Excellent communication, management, and people skills Entrata experience preferred Work Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for company business. Landmark Properties is an equal opportunity employer. Landmark Properties is a fully integrated real estate firm specializing in the acquisition, development, and management of high‑quality residential communities. Landmark Properties is a listed equal‑opportunity employer. #J-18808-Ljbffr Landmark Properties Management, LLC