Remote Customer Experience Lead - Biotech Accounts

Foundation Medicine Inc

Foundation Medicine is seeking a Customer Experience Executive to partner with key FMI accounts, acting as the liaison for pre-, peri-, and post-testing. You will ensure exceptional end-to-end customer experience, document client questions, and collaborate with internal teams to tailor services that grow important accounts.

The role requires strong communication, problem-solving, and independence, with up to 60% travel.

#J-18808-Ljbffr

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Remote Customer Experience Lead - Biotech Accounts in Nevada, IA vacancy

Customer Support Center Team Lead - Darien
$46.91k - $70.36k
...Bank for Illinois by our customers. Be a part of... ...relating to new or existing accounts in a high-volume call... ...The Support Center Team Lead will not only have a... ...combination of education and experience. Must work onsite... ...work a combination of remote and onsite work to...
Remote work
Accounts
Old Second National Bank
Darien, IL
19 days ago
Customer Success Lead
...Customer Success Lead Vermillio believes humanity should thrive in the era... ...opportunities. You have experience with working with the entertainment... ...and is open to being 100% remote. Due to the entertainment... ...of business of hundreds of accounts - including some of the...
Remote work
Accounts
Flexible hours
Vermillio
United States
2 days ago
Remote Customer Success Lead - UK/I
...deliver seamless and intelligent customer experiences, with the integrations,... ...gives developers access to our leading AI audio foundational models... ...: directly manage priority accounts, join key customer... ...across the team. This role is remote-first, so it can be executed...
Remote work
Accounts
Full time
Immediate start
Elevenlabs
Remote
a month ago
Customer Success Team Lead
...Join to apply for the Customer Success Team Lead role at Aidoc . The Customer... ...exceptional customer experiences, driving adoption, value realization... ...drive resolution. Account Management: Directly manage... ...York City, but Aidoc is a remote‑first workplace. We hire U....
Remote work
Accounts
Full time
Temporary work
Worldwide
Aidoc
New York, NY
1 day ago
Customer Service Team Lead
$57.22k - $74.85k
...seeking to hire a full-time Customer Service Team Lead to support the Mortgage... ...deliver exceptional customer experience. This role serves as a key... ...coverage, flexible spending accounts, group term life and accident... ...work hours, and limited remote work opportunities within a...
Remote work
Accounts
Daily paid
Full time
Flexible hours
EmergencyMD
West Valley, UT
1 day ago
Senior Customer Relations Lead
$30 per hour
...Collectors is the leading creator of innovative technology... ...us to create an experience that closely resembles... ...take place by phone. For remote roles, and at our... ...re looking for Senior Customer Relations Lead to join... ...problem Maintains accounts by processing customer...
Remote work
Accounts
Hourly pay
Full time
Work at office
Worldwide
Flexible hours
Shift work
Collectors
Santa Ana, CA
13 days ago
Founding Customer Success Lead
...join us? You’ll help build the customer function for what we believe... ...you’ll do Own the customer experience end-to-end. Onboarding, support... ..., customer health, priority accounts, and open issues. Fill gaps,... ...> offer. Start date ASAP. No remote. No students. If this sounds...
Remote work
Accounts
Immediate start
Socket.dev
New York, NY
3 days ago
Customer Experience Team Lead
...community just for you. As a remote co‑located team, we’re... ...through commerce. Role The Customer Experience team is responsible for driving... ..., and quality experience. Lead team performance and drive... ...‑to‑day operations Drive accountability on policies and other guidelines...
Remote work
Accounts
Work at office
Local area
Work from home
Home office
Shift work
Whatnot
Phoenix, AZ
4 days ago
Customer Success Technical Lead - Remote
$75.7k - $156.2k
...Customer Success Tech Lead Be a part of our mission! As a world leader in creating comfortable, sustainable... ...The ideal candidate brings extensive experience in HVAC controls, a strong background... ...customer environments and high-value accounts. Capture customer feedback and...
Remote job
Accounts
Hourly pay
Local area
Work from home
Trane Technologies
Minneapolis, MN
1 day ago
Multi Site Customer Service Coordinator
$17.69 - $22.28 per hour
...Area Customer Service Coordinator Join our team as an Area Customer... ...implementation of new customer accounts and service expansions,... ...least 12 months of relevant work experience Flexibility and adaptability... ...Philadelphia, PA, United States (Remote) Salary Range $17.69 - $22.28...
Remote work
Accounts
Work experience placement
Work at office
Worldwide
Relocation
Relocation package
Flexible hours
Shift work
Ricoh USA, Inc.
Philadelphia, PA
1 day ago
Customer Service Coordinator
$24.16 - $36.26 per hour
...Customer Service Coordinator Print ( Apply ... ...service. This is the lead/working supervisory position... ...and/or perform remote service connects or disconnects... ...delinquent final accounts and collaborate with... ...and five (5) years of experience or an equivalent...
Remote work
Accounts
Hourly pay
Full time
Work at office
Flexible hours
City of College Station
College Station, TX
2 days ago
iCater Customer Relations Coordinator
$26.44 per hour
...for some hybrid work, subject to the remote work policy, but the Customer Relations Coordinator must be able... ...and transitional employment experience to individuals with multiple barriers... ...expectations Renew or update customer account contact and billing information...
Remote work
Accounts
Hourly pay
Full time
Contract work
Monday to Friday
Flexible hours
Afternoon shift
Pine Street Inn
Boston, MA
7 days ago
Key Account Manager - Bone Health - Birmingham, AL
$159.49k - $215.78k
...pioneer the world of biotech in our fight... ...your career. Key Account Manager - Bone Health... ...and externally with customers to develop strong... ...customers in addition to experience promoting Amgen... ...account strategic lead: Develops and... ...models, including remote work arrangements,...
Remote work
Accounts
Full time
Contract work
Local area
Home office
Flexible hours
Amgen
Birmingham, AL
8 hours ago
Digital Customer Experience Lead
$118.7k - $211.3k
...seeking a visionary to lead the technical evolution of our customer touchpoints.This role partners... ...-driven customer-facing experiences. You will serve as a... ...first" functionality in remote job sites or fire... ...environment with complex account hierarchies.Support CRM...
Remote work
Accounts
Permanent employment
Full time
Work at office
Oshkosh
Oshkosh, WI
4 days ago
Customer Support Lead
...: We are looking for a Customer Support Lead (Senior Manager / Director) with 3-5+ years of experience in customer support, customer experience... ..., technical support, or account management in the SaaS industry... ...Venture Partners. We are a remote first company with employees...
Remote work
Accounts
Full time
Contract work
Science Exchange
Remote
5 days ago
Customer Success Lead
As a Customer Success Lead , you will be responsible for leading and running... ...product feedback, customer experience, onboarding and collaboration... ...to follow our enterprise account management playbooks to delight... ...in‑office, hybrid, & remote work options depending on role...
Remote work
Accounts
Work at office
Flexible hours
Smartly
New York, NY
4 days ago
Customer Concierge Lead
...Customer Concierge Lead The Lash Lounge is the premier salon for Lash Extensions... ...an excellent customer experience to all of our guests, selling... ...by phone Social Media account maintenance and updates... ...greetings, temperature checks, remote check-in, amongst other key...
Remote work
Accounts
Permanent employment
Weekend work
Afternoon shift
The Lash Lounge
Sacramento, CA
5 days ago
Customer Service Team Lead (Remote: open to TX/ID/NV Residents)
$26 - $28 per hour
Customer Service Team Lead (Remote: open to TX/ID/NV Residents) Customer Service Team Lead (Remote: open to... ...inspiration, we deliver an engaging customer experience from a vast yet curated offering... ...for this role. This takes into account the wide range of factors that are considered...
Remote job
Accounts
Hourly pay
16 hours
Full time
Part time
Work from home
Flexible hours
Shift work
Weekend work
REVOLVE
Wisconsin
2 days ago
Customer Experience Lead
$22 - $25 per hour
...Customer Experience Lead Riverside HQ - Riverside, CA 92507 Overview Salary Range $22.00 -... ...insurance options Flexible Spending Accounts Professional Growth & Development... ...directed and dependable comfortable working remotely with accountability and ownership...
Remote work
Accounts
Hourly pay
Full time
Work at office
Flexible hours
Weekend work
Jenson USA
Riverside, CA
4 days ago
Field Service Engineer - Boston, MA
$40.5 - $41.75 per hour
...discovery for life science customers in academia, biotech, pharma, and government.... ...providing an exceptional customer experience through great... ...team and will be a fully remote role, supporting our customers... ...Proactively manage customer accounts, while building and fostering...
Remote work
Accounts
Hourly pay
Flexible hours
Night shift
Danaher Corporation
Boston, MA
8 hours ago
Customer Advocate Lead (USA - Remote)
$96.22k - $120.61k
...-art product and user experience. We are bold, like risks... ...Handbook ( Our customers love the product, provide... ...( Hospitable.comis a remote-only and fullydistributed... ...the Customer Advocate Lead, you will lead and empower... ..., taking into account payroll taxes to determine...
Remote job
Accounts
For contractors
Hospitable, Inc
Union, NJ
5 days ago
Marketing Director
$1,000 per month
...platform. Our modern biotech stack is trusted by over 150 leading life sciences organizations... ...RevOps, Product, and Customer Experience teams to define how... ...acceleration, with clear accountability for outcomes.... ...Flexible working hours and remote-friendly culture. International...
Remote work
Accounts
Temporary work
Home office
Flexible hours
Seqera Labs
United States
1 day ago
Customer Success AI Operations Lead
$78.98k - $117k
...ratings industry in 2011 Over 3000 customers trust Bitsight Over 750... ...York, Lisbon, Singapore, and remote We are building an AI-native... ...re Looking For 2‑6+ years of experience in Customer Success Operations... ...Support Operations, Technical Account Management, Solutions...
Remote work
Accounts
Flexible hours
BitSight Technologies
Boston, MA
22 hours ago
Remote Customer Experience Coordinator
$21 per hour
...Capital One is seeking a Work From Home Customer Service Coordinator for its Chicago team... ...supporting customers with inquiries and account concerns while maintaining productivity... ...have a high school diploma and relevant experience. The position offers competitive pay...
Remote work
Accounts
Hourly pay
Work from home
Home office
Flexible hours
Stom Crafts
Chicago, IL
2 days ago
Customer Success Lead
...Leading the strategy for customer success and account management, the full-time Customer Success Lead will drive customer... ...relationships while working remotely. Key responsibilities Manage assigned... ...-facing leadership roles with experience in value-based care and health...
Remote work
Accounts
Full time
Virtual Vocations Inc
United States
1 day ago
Customer Experience GTM Lead
$15 per hour
...Who You’ll Work WithAt Slalom, our Customer Experience (CX) capability is where empathy meets execution... ..., design, and technology. Our teams lead high-impact initiatives across... ...Proven experience developing and executing account-based growth strategies within a professional...
Accounts
Temporary work
Work at office
Local area
Slalom
San Francisco, CA
8 hours ago
Customer Success Lead
$113k - $141k
As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be responsible... ...and serve as the regional point of accountability for customer outcomes, team... ...market trends, and the overall customer experience.Coach and support CSMs in identifying...
Accounts
Temporary work
Work experience placement
Work at office
Flexible hours
Honeywell
Hamilton, OH
4 days ago
Customer Launch & Field Quality Lead - United States
...191357Apply: JobServe as a customer-facing quality leader responsible... ...teams.Our TeamMolex is a leading provider of electronic... ...Engineering or equivalent working experience.7+ years of experience in... ...without direct authority. Strong accountability, ownership mindset, and...
Accounts
Work experience placement
Worldwide
Flexible hours
Molex
Rochester Hills, MI
2 days ago
Customer Experience Coordinator (remote)
...Company Yates Strategies is a customer-focused travel services... ...clients create memorable travel experiences. The company provides personalized... ..., flexible, and fully remote work environment. Team members... ...Support Resolve basic booking, account, and customer service issues....
Remote work
Accounts
Full time
Flexible hours
Torentify
Montgomery, AL
13 days ago
Customer Sales Lead, Natural Specialty and Pureplay
$117.6k - $161.7k
..... Own the day-to-day customer relationship and growth... ...is responsible for leading the Natural and Distributor... ...distributor-supported accounts Deliver Net Sales,... ...functional environment Experience managing broker-led customers... ...role is fully remote. We are open to all geographies...
Remote work
Accounts
Full time
Temporary work
Immediate start
Campbell Soup Company
Denver, PA
8 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Remote Customer Experience Lead - Biotech Accounts. Be the first to apply!