EQUIPMENT SERVICE TECHNICIAN

Job Description

Job Description

The Equipment Service Technician is responsible for dispatching to onsite customer locations to install, diagnose and repair various automated packaging equipment. Services and repairs various machines, as well as performs preventative maintenance. Prepares, submits, and maintains records of work orders and parts ordered.

Key Responsibilities:

•Diagnose, repair and service equipment and tooling. Problem solves using manuals and manufacturers resources.

•Communicates with sales team and business partners on outcomes of each visit.

•Sources and orders replacement parts for equipment.

•Maintains inventory of parts and tools.

•Maintains a safe and organized workshop.

•Provides basic operating training to customers.

•Safely operates company vehicle.

Desired Competencies:

•Ability to communicate with customers and business partners clearly and professionally.

•Knowledge of broad range of equipment maintenance and repair.

•Readily takes action on challenges and displays initiative.

•Establishes and maintains effective customer relationships.

•Proven experience in technical service, ideally within the packaging or a related industry.

•Willingness to attend factory training sessions.

•Proficiency with CRM platforms, ERP systems, and Microsoft Office applications (Excel, Word, Outlook).

•Exceptional organizational, multitasking, and time-management skills.

•Strong communication and interpersonal skills, with the ability to build and maintain positive relationships.

Qualifications and Educational Requirements:

•Minimum 3 years of mechanical technician experience or equivalent experience.

•Physical abilities to perform the essential job functions: climbing, crawling, crouching, feeling,grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, visual acuity, and walking.

•Driver’s License

•Possibility of overnight travel for customer visits and factory training

Benefits

At Flexpak, we believe in taking care of our team, which is why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our benefits include:

• • Medical, dental, and vision coverage
• • Company-paid life and AD&D insurance
• • Up to 36 hours of PTO during your first year
• • 48 hours of paid sick Leave
• • Voluntary life and accident insurance options
• • 401(k) retirement plan
• • Health Savings Account (HSA) with employer contributions
• • Opportunities for professional growth and development
• • A fun, fast-paced workplace culture that values innovation and excellence

Flexpak is proud to offer a comprehensive benefits package to full-time employees working 30 or more hours per week. Our offerings include medical, dental, and voluntary vision insurance, a Health Savings Account (HSA), life and accidental death & dismemberment insurance, short term disability, as well as voluntary life and accident insurance.

Employees are eligible for health benefits starting the first of the month following 30 days of employment. Additional perks include employer contributions to the HSA and access to a robust retirement plan, and PTO program. Detailed information will be provided during onboarding or upon request.

Additional Colorado Requirements:

This job complies with the Colorado Equal Pay for Equal Work Act by providing transparency in compensation.

Employees are entitled to accrue and use paid leave as per the Colorado Healthy Families and Workplaces Act (HFWA). Specific details will be provided upon hire.

Flexpak is compliant with Colorado’s Equal Pay for Equal Work Act.