Field Service Technician - Founding Role

Job Description

Job Description

Field Service Technician – Founding Role  

ARES Scientific | Accelerating medical breakthroughs with innovative solutions  

Some people design systems. 

Others install and maintain them. 

This role does both while helping build an entire service organization from the ground up.  

At ARES Scientific , we partner with leading hospitals, universities, and research institutions to design and deploy the laboratory infrastructure that powers modern science. From high-performance cold storage systems and laboratory washers to pathology equipment and automation platforms, we help create the environments where discovery happens. 

Every installation we complete supports scientists and clinicians working on the next generation of medical breakthroughs. 

As ARES continues to grow, we are launching a Field Service Department to support the sophisticated systems we install across research and clinical environments. 

We're looking for a Field Service Technician who enjoys solving technical problems in the real world — someone who thrives in the field, works well with their hands, and wants to help build the standards and systems of a new service organization. 

This is not a ticket-driven service role. This is a builder role.  

The Team You'll Join 

While ARES Scientific is launching a new Field Service Department, you won't be starting from scratch. 

You'll work alongside a senior Service Technician who has been with the organization for over 15 years, as well as a Director of CX who has been leading technical installations for the same amount of time , bringing deep experience with laboratory environments, equipment logistics, and customer relationships. 

Together, you'll combine hands-on field expertise with institutional knowledge to help build a modern service organization that supports leading research and clinical facilities around the world. 

What You'll Do 

Lead Equipment Installations 

• Install Animal Care Systems products and ARES Scientific private label equipment across customer facilities 
• Perform mechanical assembly, system setup, and installation verification  
• Coordinate installation logistics with customer facilities teams 
• Conduct system commissioning and client walkthroughs  

Room Layouts & Site Preparation 

• Assess customer spaces and evaluate room layouts for optimal equipment placement  
• Review facility drawings and work from installation plans 
• Identify and solve space, utility, and access challenges in the field 
• Coordinate with contractors, facilities teams, and project managers to prepare installation sites 

Client Training & Support 

• Provide post-installation training and operational walkthroughs  
• Support clients during equipment startup and integration 
• Ensure installations meet ARES quality and safety standards 

Help Build the Service Organization 

• Contribute to developing ARES Scientific's service capabilities  
• Help establish service standards, documentation, and installation protocols 
• Support expansion into servicing additional product lines and platforms 

Field Operations 

• Travel to customer sites for installations and service visits 
• Maintain installation tools and service equipment 
• Document installations and provide technical feedback to internal teams 

Qualifications 

Required 

• 3+ years of experience in field service, installation, technical support, or hands-on skilled trades  
• Strong mechanical aptitude and demonstrated hands-on technical skills 
• Ability to read technical drawings, layouts, and installation plans  
• Problem-solving ability and resourcefulness in the field 
• Excellent communication and customer-facing skills 
• Comfortable working with power tools, hand tools, and technical equipment 
• Valid driver's license and ability to travel 

Preferred Experience 

• Laboratory or medical equipment installations 
• HVAC, refrigeration, or cold storage systems 
• Equipment setup and commissioning in regulated environments 
• Sterilization equipment or laboratory washers 
• Hospital or university laboratory facilities 
• Experience building or installing systems rather than just maintaining them 

What We're Looking For 

• Humble — You take pride in hands-on work and aren't above getting your hands dirty to solve problems. 
• Hungry — You're eager to learn new equipment, new processes, and grow your technical skills. 
• Smart — You think critically about problems, ask good questions, and find practical solutions in the field. 
• Builder Mindset — You can't help but tinker, improve, and build — you're someone who loves the work itself, not just the paycheck. 

Travel Requirements 

• Travel required for installations and service work 
• Estimated 30–60% travel , depending on project load 

What Makes This Role Unique 

• Help build ARES Scientific's service organization from the ground up  
• Work directly with top hospitals, universities, and research institutions  
• Install advanced laboratory equipment and animal care systems 
• Combine hands-on technical work with real-world problem solving  
• Opportunity to grow into Senior Field Service Technician, Regional Service Lead, or Service Manager  

About ARES Scientific 

ARES Scientific provides innovative laboratory infrastructure solutions that support cutting-edge medical research and clinical work. Our systems are used by leading institutions around the world to improve laboratory performance, reliability, and efficiency. 

By helping laboratories operate at their best, we play a small but important role in accelerating the scientific discoveries that improve human health. 

If you're energized by solving real-world technical challenges and helping build something meaningful, we'd love to hear from you.  

The First 12 Months in This Role 

First 90 Days 

• Learn ARES Scientific's equipment portfolio and installation procedures 
• Support installations and begin participating in field deployments 
• Work closely with the senior service technician to understand operational workflows 
• Assist with site assessments and installation preparation 

Months 3–6 

• Begin leading installations of core product lines 
• Conduct client walkthroughs and operational training 
• Support installation planning and project coordination 
• Help improve installation procedures and documentation 

Months 6–12 

• Become a primary technical lead for installations 
• Help expand ARES service capabilities across additional equipment platforms 
• Contribute to building the foundation of ARES Scientific's service department  

By the end of your first year, you will have helped establish the operational foundation of a growing service organization supporting laboratories around the world. 

Some weeks will involve travel to new research facilities all over the world, problem-solving unexpected challenges in the field, or learning new equipment platforms. Other weeks may focus on planning, training, and improving service processes as ARES Scientific's service department continues to grow. 

Compensation 

• Base Salary - $60k - $100k 
• Annual Performance Bonus – 5 – 10% of salary 
• Service revenue growth 
• Customer satisfaction 
• Installation efficiency 
• Travel Compensation  
• Hotels – Marriott properties paid by the company. Points held by the employee. 
• Flights – Company paid. Points held by the employee. 
• Mileage – IRS Rate (~0.67 mile) 
• Tools and Equipment Package  
• $4k - $8k budget 
• Sales Finder's Fee – Variable  
• Finder's Fee for sales assistance on site. 
• Health Insurance  
• HSA insurance plan. 70% covered by employer for employee portion. 50% paid for spouse and dependent 
• Retirement  
• Safe Harbor 401k match offered 
• Disability  
• Short and long-term paid by the company 
• Retention Bonus  
• Founding Service team members receive a $10k retention bonus after 3-years.